Christine and I started working with this team almost 1 year ago. From the first phone call with Kristen to the final documents signed, everyone treated us like we were their number one client. The Entire Team (Liz, Jon, Amber, Kristen) made the entire process stress free. Liz is the best Realtor ever!!! She always made herself available for last minute showings, late night discussions, and many expectation changes. We live out of state so this required scheduled weekend showings which required her to work long hours and weekends. Jon, was great at directing me through the loan process and keeping me grounded during stressful requests. He got it done!!!! I will and have already recommended this team to my family for future home purchases. We will never use anyone else but Veterans United...absolutely the best!!!
Justin and his team delivered top notch service - they are true professionals. I always felt I was being treated like I was their only customer. They made the process as easy as they could, and were always there to answer my questions, or help me keep up. I will be using Justing and his team should I ever need their derives again. Truly a remarkable team that cares about providing the highest levels of service.
I was terrified to begin the process of buying a home because I have heard many horror stories; however, this team made it a breeze. I will be forever grateful for the assistance of getting me and my family into the right place.
This whole process was easy (except for the outside title company, they were disappointing). I am so grateful that the process was so easy!
Excellent team, made the process as smooth as they could.
The notary company had me sign differently then my normal signature which was odd, otherwise everything was well prepared and thought through.
Overall, everything went great. Just a recommendation. Some of the documents the Loan Officer needs is not actually the correct name that is listed. But otherwise, everyone always followed up with me. I received phone calls and updates through the app. I was very impressed and overall very happy with the service provided. I Love Lindsay and Jenny.
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Michael and team made our first time home buying experience phenomenal- taking the time to explain things and working with our situation to get us to our goal. I’ll be using Veterans United my next PCS!
VU taking care of Veterans and always putting them first with respect and great customer service. If you are a Veteran looking to purchase a home you must go with Veterans United Home Loans. VUHL is number 1 in working with Veterans.
From beginning to end my team at VU was amazing. They ensured that timelines were met and zero requirements were skipped. I would recommend them to every veteran looking for a new home.
Veterans United was fantastic from start to finish. They know how to make things happen and quickly. I was never stressed about any part of the complex process. I trust Veterans United completely and I highly recommend them to help veterans make the right decisions and take the best steps in the purchase of a home. They are respectful, professional and knowledgeable and they treated us with respect making us feel valued and cared for.
Thank you Mr. Brockman, Ms. Anna Jayamanne, and the entire Veterans United organization.
The best team ever!!!!!
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Veterans united has been an amazing company to work with, I tell every veteran I know to go with VU. Its not even an option, because there are so many predatory companies that target veteran benefits and VU is a legitimate and professional company. I've completed three real estate deals through VU and every time I've had zero issues.
Loan officer and coordinator would not leave me alone or stop calling me while I slept though I said repeatedly not to during those hours and the amount of calls was too much with too little of importance
Response from Veterans United
Hi Noah,
I'm really sorry to hear about the repeated calls, especially after you'd asked for space during certain hours. That shouldn't have happened, and I can absolutely see how overwhelming—and honestly, just plain exhausting—that would be. No one wants to feel like they’re being hounded, especially during such a big life event.
This definitely isn’t the kind of experience we want anyone to have with us. If you're open to chatting more, I’d really like my advocate team to better understand what happened and see if there’s anything we can do to make it right. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime that works for you.
