The entire home searching, visiting, negotiating and eventual buying is incredibly stressful. But we have to say, when we were at the height of our home despair, both Delores, Tommy and the team literally and emotionally took the emotional weight off of our shoulders. We would and will refer any and all to Delores, Tommy and the team any day of the week and twice on Sunday. We are blessed to have been lucky enough, fortunate enough and again blessed enough to have had this experience with them all. Thank you and God bless all the great folks who made our dream possible.
Everyone was super nice, very helpful and always there for us.
Why go anywhere else? VU Rocks!
I will absolutely recommend VU to my friends.
Casey Reagan was so helpful and extremely supportive and very friendly!! Thanks Casey.
Thank you! Easy buying process. Although I was never fully 100% sure it was goin to go through, the team made it happen.
Veterans United did an amazing job helping me get to a place where I could buy a home. They gave me pointers on how I could bring my credit score up. They were always there to answer questions I had. They always made sure I was aware about every step in my journey to buying a home. They never left my side until closing day finally was upon us. Veterans United became like family. You could tell they care a lot about their people. I could never thank them enough for their hard work and dedication. They always go above and beyond to see you to the finish line. If you ever have questions after closing they are always there. Thank you so much Veterans United! Thank you so much to Eric, Jens, and Nicole for always being there for the many questions and milestones.
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The loan process was a nightmare, we felt disrespected, and poorly informed of what was needed and why it was needed. Everyday there was another batch of documents that we had to provide to prove we weren't crooked. As a Veteran and a 33-year employee of the State of Kansas it was insulting.
Response from Veterans United
Kent, we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families obtaining the loan. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
