This transaction was a total “Breach of Contract” and Veterans United was fully aware of it. I was used as a pawn due to my age and grief throughout the entire mortgage transaction and no one has come clean about it! I closed without knowing the property tax amount because I was “promised” I would be 100% exempt due to my deceased husband 100% VA Disability status. He passed away on Feb. 13, 2023 in Orlando, FL Trauma Hospital and did not qualify because of a Michigan Law stating he was NOT a MI resident and died in FL! This was disclosed with paperwork, site visits and State phone calls numerous times and again I was promised 100% property tax exemption and if denied the MI Agent would be sued (all in writing.) Right after closing on Nov. 8, 2024 it was “Denied” because of a written Michigan Law that VU failed to read. They told me they would pay 2 years worth of property taxes and lower my interest rate so I could afford the home and Aaron Swanner would fight to appeal the Wyandotte Tax Accessor which would take 17 months. I would have “NEVER” been able to afford the home with property taxes and they knew it! Even my Realtor knew it….I purchased the home on Nov 8, 2024 and SOLD the home on April 8, 2025 because of the inevitable and severe stress and heart problems. I now have Legal insurance and as soon as I feel I can fight this again I will do so accompanied by all of the documents, emails and direct messages because I lost $ a beautiful home, 2 sets of Closing Costs and multiple moves on this horrendous transaction. This is the way you treat your Veterans which I am, you should be ashamed. I ponder how the Secretary of Defense and Media would like to hear my story! The truth will be told and it is NOT over yet! If there was a “-0” rating it would be too good for Veterans United in my case Divided!
Response from Veterans United
Hi Joyce,
I’m so sorry you experienced this. Your story is heartbreaking, and I can’t imagine the level of stress, grief, and financial pressure you’ve had to carry over the past year. A home should be a place of peace—especially after loss—not the source of further heartbreak and uncertainty.
It’s clear you felt unheard and misled throughout the process, and that’s not something I take lightly. I understand you may still be pursuing this further, but if you’re open to a conversation, I’d really like the chance to listen and make sure everything you’ve shared is reviewed thoroughly. Our Client Advocate team is available at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as we can.
Thank you for your service—and for your honesty, even when it’s hard to relive. You deserved better.
We had such a wonderful experience with veterans united! They made the whole process as less stressful as possible! Definitely would recommend them !
The team was super fast in getting everything processed and very helpful on helping me understand everything about the loan
Veterans United moved very quickly on approving me for a loan. They took into account my student loans, my medical disability, and were able to see that I wasn’t a high risk. The team they put together in less than 24 hours made sure I was given the opportunity to view houses I told them were in my price range. They ensured not to show me anything that was above what I was able to pay per month. They actually cared about my best interests and my finances. They also were able to get me closed on a house within less than 30 days. They were all very communicative and informative with me, telling me in detail every step of the process along the way before it occurred.
I appreciate each and every person that I worked with at Veteran's United. It was a great experience, and I would recommend Veteran's United to all of my veteran friends.
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They were extremely helpful and they kept me in the loop every step of the way. I would highly recommend them to anyone looking for a loan !
Ryan, Everyone on the team was courteous, caring & professional. I appreciated quick replies to my questions as well. Look forward to dealing with them when I restructure my after selling my current loan.
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Good team
Bravo Zulu to the entire staff at veterans united truly fantastic service and professionalism.
My Veterans United Team was fantastic, responsive, informative and ultimately had my best interests in mind. After doing much due diligence and receiving three other estimates I came back to who I started with! Thank you!
Every aspect was spot on.
