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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,375

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 415,375 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

4.5 out of 5 Stars
Would Recommend

Veterans United provides a great service for anyone looking to purchase a new home. I was a first time home buyer, unfamiliar with the process, and the team I was assigned helped me every step of the way. From the first step until closing, such a pleasant experience. Would definitely recommend to friends and family!

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

The whole process with Veterans United was great! Everyone that I dealt with there were just awesome! Everyone new what they were doing and were extremely professional!

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
headshot image of Michael Meyers

Loan Officer: Michael Meyers

NMLS# 449501

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Fantastic service throughout and by far the easiest experience I've ever had in any of the homes I've purchased. The loan team was great, friendly, and helpful the entire time. The checklist and to do process online was very streamlined to ensure we stayed on the right track. Even the smaller gestures like the closing gift for the kids was a nice touch that makes us as customers feel appreciated.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

3.5 out of 5 Stars
Would Recommend

Overall this was a great experience! They even sent a care package that included dog treats, toys AND treats for my Bearded Dragon!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4.5 out of 5 Stars
Would Recommend

Corey and his team at Veterans United are the best. Very informative and very friendly. Answers all my questions and explain everything we’re grateful to have such a wonderful team! Thank you for helping us getting our dream home!!

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

4 out of 5 Stars
Would Recommend
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

if I buy another house, I will definitely use veteran United and ask for lance by name. What a great team thanks for all the hard work.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Andrew, Eli, and the rest of the team quick and easy work of a normally stressful process. I really appreaciate their patience!

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend

Very pleasant experience…

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

Using the VA home loan was great, especially through out the buying process I was called and notified often and if I ever had questions it wouldn’t take long to get an answer that same day. I am glad I decided on using the VA home loan.

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

My experience with Veterans United was the easiest and less burden I have experienced. Everyone provided EXCELLENT customer service. I will refer all my friends who want to buy a a home to Veterans United. They put me at ease and I enjoyed the ride!!!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend

Great experience and very easy.

headshot image of Cassandra Harmon

Loan Officer: Cassandra Harmon

NMLS# 2456222

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

4 out of 5 Stars
Would Recommend
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

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4 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

2 out of 5 Stars

I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.

Response from Veterans United

Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.

5 out of 5 Stars
Would Recommend

Veterans United was a wonderful experience from start to finish. They understood my situation and accommodated me. It was my first time buying a home and I'm glad I had Veterans United to guide me through the process.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

The whole VU team was exceptional and never left me wondering what was next it was an extremely great experience.

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

More Reviews

See all 415,375 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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