Veterans United provides a great service for anyone looking to purchase a new home. I was a first time home buyer, unfamiliar with the process, and the team I was assigned helped me every step of the way. From the first step until closing, such a pleasant experience. Would definitely recommend to friends and family!
The whole process with Veterans United was great! Everyone that I dealt with there were just awesome! Everyone new what they were doing and were extremely professional!
Fantastic service throughout and by far the easiest experience I've ever had in any of the homes I've purchased. The loan team was great, friendly, and helpful the entire time. The checklist and to do process online was very streamlined to ensure we stayed on the right track. Even the smaller gestures like the closing gift for the kids was a nice touch that makes us as customers feel appreciated.
Overall this was a great experience! They even sent a care package that included dog treats, toys AND treats for my Bearded Dragon!
Corey and his team at Veterans United are the best. Very informative and very friendly. Answers all my questions and explain everything we’re grateful to have such a wonderful team! Thank you for helping us getting our dream home!!
if I buy another house, I will definitely use veteran United and ask for lance by name. What a great team thanks for all the hard work.
Andrew, Eli, and the rest of the team quick and easy work of a normally stressful process. I really appreaciate their patience!
Very pleasant experience…
Using the VA home loan was great, especially through out the buying process I was called and notified often and if I ever had questions it wouldn’t take long to get an answer that same day. I am glad I decided on using the VA home loan.
My experience with Veterans United was the easiest and less burden I have experienced. Everyone provided EXCELLENT customer service. I will refer all my friends who want to buy a a home to Veterans United. They put me at ease and I enjoyed the ride!!!
Great experience and very easy.
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I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.
Response from Veterans United
Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Veterans United was a wonderful experience from start to finish. They understood my situation and accommodated me. It was my first time buying a home and I'm glad I had Veterans United to guide me through the process.
The whole VU team was exceptional and never left me wondering what was next it was an extremely great experience.
