My Veterans United team was beyond stellar. It was our first time buying a home, and Stephen and his team made it seamless and took what can be a stressful process and made it simple, allowing my family to attain a lifelong dream of home ownership. My son was born during the home buying process, and my Veterans United team was so supportive and understanding, they really made us feel looked after and we knew they wanted the best for us. I could not have been better cared for.
Justin, David and the whole the whole team were fabulous! Quick replies and on top of every detail from day one to the close! Thanks!
Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.
Incredible—the best word to describe Jeremy and his team. My house hunting journey was a long four months. Lost so many homes trying to use a family friend realtor. But, Jeremy was supportive and responsive even after work hours to keep me moving forward. Multiple approval letters within minutes of requesting them; phone calls with advice and guidance; and finally, an aggressive realtor to get the job done! Veterans United has perfected the app and saved me time and money by providing thorough instructions for each step. I just can’t be happier with the results. They are truly veteran friendly and dedicated to success. After 23 years of service and more than 20 houses, I am finally home.
MVU was wonderful, very communicative, always available, and fast to respond.
I like the fact that the lines of communication was always open and any question I ahd was always answered . The process was also quick and relatively effortless
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Honestly, incredible experience! Even better than the last time! I feel like a truly valued client, fantastic experience. Everyone treats me like family, I genuinely feel like I can count on them and that they’re working for me.
Good people trying to help close the deal
Joe and Abby were wonderful. I wish we used Veteran’s United before. Great company, great people. Thank you.
All parties involved had a great work ethic and supported my journey to obtaining my first home. After going through the military and receiving this expert team, it makes me grateful for my time spent in the service. Veterans United Home Loans is the real deal!
Philip is very unprofessional her only quells via text after normal 9-5 business hours and only at his convenience, NOT the buyer and NOT the seller and will not communicate effectively with the agents in regards to urgent timelines. Clearly demonstrated lack of regulatory knowledge resulting in delays, confusion about funding, and missed settlement dates, yes more than one missed settlement date on the same property. Do not go with Philip and his team, I would be hesitant to recommend veterans united again because even colleagues do not communicate effectively.
Response from Veterans United
Hey Aaron,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating and did not meet your expectations.
Clear communication and coordination are important throughout the loan process, especially when timelines are involved. I understand how disappointing it can be when there are delays, confusion, or difficulties getting the information you need when you need it.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience we provide. If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Outstanding team game me constant updates and home options and made it easier than I thought
Veterans United kept me informed every step of the way and got me into the home of my dreams! Thank you!
easy refinance, almost no busy work or finding old paperwork I probably threw away anyway. Will do it again.
Thank you Veterans United for giving us your service and helping us achieve our goal of owning a new home. You went above and beyond for us and we are truly grateful.
Felt like they were interesting in knowing and understanding us as individuals. Great customer service and excellent communication. Not too much and not too little.
Great experience at every step of the way.
