Made buying a home very reassuring. Provided much support
The team, the process, and the overall time spent was incredible. Everyone was not only helpful but more so patient and broke everything down to help me through the process.
Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Mike is the best. He went above and beyond to make it happen quickly and correctly.
My loan officer Ben Choi did not communicate well. Went on vacation/leave and put someone in his place that wasn’t licensed, and could not answer questions. Mason Radcliffe was terrible as well. All over the place. Had to beg to receive phone calls from both. Didn’t give me the correct cash to close until signing day, and even then it was still wrong. They ruined my first home buying experience.
Response from Veterans United
Hi Lindsey,
I’m really sorry to hear how this experience impacted your first homebuying journey. This should be an exciting milestone, and it’s frustrating to hear that communication issues, lack of availability, and unclear information made it so difficult.
Not being able to get timely responses, especially when you have important questions, can feel incredibly discouraging. On top of that, receiving inconsistent or incorrect details about your cash to close adds another layer of stress that shouldn’t happen. You deserved clearer guidance and more reliable communication throughout the process.
I’d really like the opportunity to look into what happened here and better understand where things broke down. If you’re open to it, please reach out so I can help and make sure your concerns are fully reviewed.
You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Great experience !
Emily has been on the look out to lower my interested. She keeps an eye out for I’m sure not only me but way for us Veterans to save us money. Been in contact with her as interest rates go up and down. Can’t say enough about her professionalism. Thank you!!!
Horace was awesome to work with. Always made sure we knew where we were at in the process. Made the whole loan process actually very enjoyable. Highly recommend
Nathan Powers Jeffersonville Indiana. Thank you!
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Veterans United made buying a house simple!
I truly can't thank the team enough for helping me get my first home! They made this experience so much easier and I was never scared to call and ask a stupid question- Because I did many times.
I hope to work with them again one day, 10/10 experience. I already recommend 2 friends to work with the veterans United after this experience!!
All of team at Veterans United are extremely professional. This is the third time I used them for my VA mortgage needs. I highly recommend them!
Charles Dittbrener & his team made this process more seamless than I ever would have expected!
Great agent and team I would highly recommend
They were very informative and professional. Great team.
