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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

403,468

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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5 out of 5 Stars
Would Recommend

Everything was great except VU doesn't offer a Courtesy Float Down Interest Rate. This was bummer (not the loan team's fault), but something admin needs to change.

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

The entire team was responsive and communicated all changes and updates throughout the process. The use of a group text message from the very start of applying to post-closing made everything easy and I never felt alone. I would definitely use Veterans United again and would recommend them to anyone. They really made this stressful and emotional home-buying process smooth and seamless- and easier to understand!

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

5 out of 5 Stars
Would Recommend
headshot image of Kristin Thomas

Loan Officer: Kristin Thomas

NMLS# 1960366

5 out of 5 Stars
Would Recommend

Excellent experience. Great communication throughout the process.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

3.5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

The team made the process so quick and easy, I will definitely use them again in the future!

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

The app made it so easy to navigate the process. The to-do list was so simple to use and I was able to accomplish the home buying process during peak season at the post office. Everyone was friendly and helpful. Thank you!!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend

Sincerely, our home buying experience couldn’t have been better. Holly & Jesse held our hand the whole way. We had to do a little credit work to get approved & they were clear on what needed to be done to make our home come true. Even when I made it hard on all of us, they were kind, patient, understanding, & genuine the entire experience.

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4 out of 5 Stars
Would Recommend
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend

I had a great process would recommend. My family are left with perfect smile on our face this team get five stars…

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend

Aimee and Brett are rockstars! They absolutely killed it. My wife and I couldn’t be more happy to be in debt again. Seriously, spending that kind of money is scary but Aimee and Brett made this a positive experience for us

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend

My Third or Fourth mortgage with UV. Love the personal feeling I get with working with the staff. I don’t feel like a number!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

This was my first time going through the home buying process. The team could not have been more helpful.

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

I can’t say enough wonderful things about the team that worked with me from Veterans United! From Justin to Jay to Chad to Michelle they all treated me with so much care and respect. They worked through a weekend to make sure we got pre-approved to put a timely bid on the house. They all checked in often, are super honest nice people. I will recommend Veterans United over and over again. Thank you all for helping me purchase the best home for me and my disability.

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

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5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend

We are first homebuyers and my entire team with Veterans United helped us throughout the entire process. Brittany, Mike, and Mark all were very resourceful and answered all the question I had. Thank you all for your help. I highly recommend Veterans United Home Loans.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Everyone I work with through Veterans United was so supportive,reassuring an made this process possible without Jamie Hughes and Jeff Beasley taking the time to speak with me on the home purchase they also took the time to get to know me! Which showed me this home purchase was just as important to me as it was to them THANK YOU GUYS!!! Just an all around GREAT experience

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

2.5 out of 5 Stars

Overall, I would not recommend going through this headache unless you are a Veteran unable to come up with a down payment. Felt very little, if any, consideration or care about my Veteran status and even almost lost the house at one point due to a clerical error on Veterans Uniteds fault. Possibly they are handling too many cases at once to give enough attention to the Veterans, and assist them.Finally, the fact that a week after getting the house, my loan was passed off to a company that I've never heard of. I understand this is a general practice now, but I do not believe it is right or in the veterans best interest. This was the most disheartening thing. You work with someone who is "Veteran Friendly" and wants to help you get the loan, then they pass it off to someone else, who won't have that same attitude, I don't know/trust, and have never worked with before.The team even sent my "congratulations" t-shirt to the wrong house.The "5"s given in the rating system is me being generous. All in all, I'd like to make them lower, but I understand that I don't know everything on the other end that could be happening.

Response from Veterans United

Hi Matthew thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend

If i was going to do it all over again I wouldn't change a thing.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

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