Everything was good for the most part. At times there were communication barriers and last minute things I was asked to do. But overall it was fine.
Response from Veterans United
We're glad to know your overall experience was a pleasant one, Jeremiah. Please feel free to contact our Client Advocate if you would like to discuss any aspects of your loan approval.
It's just now the end of the refinance process so I don't know if this will be taken care of, but I was charged a late fee on my November mortgage despite the refinance being done.
Veteran's United worked with us for the entire duration of the new construction and had their affairs in order on time for the closing. We had worked with Chris Primmer before, and as always he was patient throughout the entire process and answered all of our questions with professionalism.
They helped me with everything along the way. They did ten times more work than my realtor did. Couldn't have done it without them.
Tom Champion and Kyle Rutkoski did an amazing job and were always readily available to professionally answer any and all questions in a timely manner. Very personable and clearly committed. Connected me with an amazing realtor. Absolutely will recommend.
Great experience. Treated me like family.
It was very good.
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Amazing!!
Amazing experience! Let me in on every step of the process and answered any questions I had!
Wonderful team and a wonderful experience
The team we worked with was great!
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Good people to work with. Both Jimmy and Ashley were great.
Cindy Woodham is wonderful!
The initial start of the home loan process was a breeze in the simplicity of the website. Just log on and upload documents on your own is what I liked about the process, in the beginning. Overall, my home loan team is what completely ruined my positive perspective on veterans united as a whole. If there was 100% communication from the home loan team, then I would’ve loved to of rated veterans united a 10. But, the lack of communication delayed closing for months, there were several instances of miscommunication, mistakes made all around that overall made my wife and I receive a negative outlook on our loan team.
Response from Veterans United
Hi James, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
