I am very disappointed with Veteran United Home Loans. The process was made more difficult by the lack of information and communication the Veteran United Team shared with me. The constant mistakes by the team were especially frustrating. There were mistakes on every document sent, including the final closing document at the closing table.
Response from Veterans United
Andrew, thank you for sharing your feedback, and we're very sorry for any mistakes we made. While we do realize human error is a factor in our business, we definitely own our mistakes and do what is possible to make them right. Please contact our Client Advocate team if this was not your experience. We appreciate the fact you chose us to help you with your home purchase, and we want to ensure there are no unresolved issues.
Great service, the loan team made the buying experience easy.
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Brandon & Lisa were great to work with. We had a little confusion caused by his other team members towards the end of closing, but Brandon cleared everything up for all parties. This is the only critique keeping me from putting a 10. I'd work with him again in a heartbeat. I would and have recommended Veterans United to many of my fellow veterans. You guys are not just better than conventional lenders, you are also the best of the VA loan specialists!
Amazingly friendly and answered my every question quickly. Very knowledgeable and helpful. Grateful for such an easy process. A big thank you!
Although there is "a lot" of paperwork...the Veterans United team did an awesome job breaking it down so that my family could understand what we were signing and made recommendations where we needed to do a little research before taking actions.
Everyone was very helpful and communicative, and were very nice about explaining things since this was our first time buying a home.
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I already have recommended Aimee to another veteran.
Everything was easy to use and understand as well as easy to upload documents!
