Very user friendly and able to listen to the needs of the veteran
Very professional, respectful and a pleasure to work with.
This was our first homebuying experience and there was a lot to learn. The team was great at explaining every step and very patient answering our questions. The response time for all calls and messages and paperwork was wonderful. By the time we signed all the papers, we felt very confident.
Tom Welek and Nicole Viar were incredible to work with! Outstanding customer service! Super quick responses! Made it feel like we were more than a name on a list. They took very good care of us!
Dylan and Paul were a lot of help, but sometimes did not understand when they said I was done, there was more I needed to sign for... Overall the process was a real great thing...
Great job
Excellent service, above and beyond to satisfy the customer.
Heather went above and beyond to secure our loan. She was thorough and extremely prompt in all her responses.
The whole process was scare at first but with the team in place to assist with any question, the whole process went very smooth.
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The team was outstanding and provided excellent customer service. Team was available to assist whenever we called with questions and/or concerns. The service was exceptional.
I highly recommend Dan Hopkins and Bri Conkl specifically. Great team with outstanding communication every step of the way.
Although there are credit unions out there with lower interest rates than that of VU, Matt Colgin's exceptional customer service bought my confidence which is why I decided to pursue VU as my lender.
