Very caring and excellent communication throughout the loan process
Worked with me and kept me up to date every step of the way.
When we initially applied, we received a pre-approval letter quite efficiently. However, we felt the officer did not thoroughly inform us of the Texas Vet Land Board loan option. We had to do some of our own research and ask him to re-check that option. I’m not sure if he didn’t want to pass us to that office or what, but once we were passed to the Texas Vet Land Board, the service was fantastic - beyond our expectations.
Very quick, trustworthy, and respectful
addressed every question we had fully !
VU offers a seamless process that is customer based with a personal touch. The document service and web content help smooth the way. Our loan specialist was always available for questions and answers.
Jerry & Taylor always ended a call with if you have any questions or we can help in any way please give us a call. We always appreciate direct contact to address any concerns. Thank you
Very coorapitive and easy to work with.
I cannot say enough to thank our Representative, Mrs Danielle Bourne,, for her assistance and professionalism in walking us thru this loan. We are a retired, and ill couple, that became more ill during the process. Danielle stepped up to the plate for us and helped. I honestly don’t think we could have handled it without her. She is special.
Staff very knowledgeable and professional. And very pleasant and enjoyable to work with.I hate voicemail. But I do understand it why's and how come', but I still hate it.
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They were quick and highly responsive. They updated me, even when I didn't ask, which is always appreciated. They let me know what to do and explained situations to me clearly and effectively.
Your website could use some improvements, there were times I had difficulties uploading time sensitive documents. Not often but enough to be a concern for me because I was working on my loan from the other side of the world in a completely different time zone from my loan specialist.
We were a unique and difficult case. But our team did what we needed to get our loan approved. We were able to buy our retirement dream home.
Andrew and the whole team were very helpful. Having little to no knowledge of real estate laws in Florida, plus the correct way to deal with a VA Loan the team was very understanding.
