We feel confident our new loan is in good hands and are very thankful for all the hard work and advice
Fellow Vets, While there was stressful moments , These fine People Did have my Back! Howrah!
All I can say is Thank You!
The website is so easy to use for uploading documents and tracking your progress. The loan team is always very responsive. And the text feature was very nice for quick bits of information.
Ready to see for yourself?
Experience first-hand why 353,086 homeowners give us a perfect score!
Be prepared to long shafted by appraisers. And the underwriters will ask you tons of questions and then tell you to fuck off they want to look for the answer anyway.
If you and yours are in search for help with purchasing using your VA benefit there is no better place to begin navigating the system!
Tom Welek is a Warrior.....A wizard with numbers. Plain and simple. Easy to work with and always kept me informed every step of the way. As stressful as it is to buy a house Tom made it easy and pretty cool. I always tell my wife how lucky we are and to pull Tom was the best luck ever. If you’re serious about a home loan with VU....just call Tom.
Overall we got a decent refinance amount back and good interest rate. The loan process itself was painful though. I realize the VA requires extra details, however there were many times the lender just didn't communicate well with us. For example: we needed a water and septic test. No one even mentioned we would need it, until we had been in the process for well over 30 days. Due to not knowing, it took an extra 2 weeks just to get that process done from start to finish. We could've scheduled it earlier and not been waiting on test results if someone would've given us a heads up. I enjoyed working with Rick, and he did a fantastic job of trying his best to take care of us. The rest of the team was helpful, however we did not feel like we were important or a priority. I don't think we would've stuck with Veterans United if Rick didn't step in. Again, we really appreciate the work Rick did for us. The process was just very clunky and not what we had seen in the reviews.
Response from Veterans United
Hi Jason. We're glad to hear your priorities were met, but terribly sorry that you didn't feel as if you were a priority to us. Not only do we try to meet the goals our Veterans have, but we want to meet those goals while making each of our Veterans feel like the VIPs we see them as. We apologize you didn't feel this was the case with your refinance. We're glad Rick was able to help iron out the kinks and get you guys the outcome you were hoping for. Please contact our Client Advocate team if you would like to discuss the details of your experience further.
These guys were professional, knowledgeable and squared away. They answered any questions and addressed any concerns we had. They made the whole process as stress free as possible.
Veterans United is truly outstanding. I have never felt more important! They make my family and I are priority in regards to questions, concerns, and making our loan process easy. Kelly Foote has been our loan officer more than once and is an incredibly hard working woman and also very kind! I am pleased with my experience at VU.
