Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
Rocky start but worked out in the end
Quick, easy service. Always kept us updated on the progress of our loan.
Quick and effortless !! Always with you in mi d
It's always easy. Communication is good and timely. Settlements are smooth with no hassles. The team works for you and tries to find all ways to best deal. Veterans need that type of support. will always talk good about Veterans United.
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I was informed by my agent Rusty that the process was a little demanding and sometimes frustrating but I turned in everything it would make things simple. To my surprise he was right. Things did work out smoothly. Thanks for your professional help.
An outstanding experience!
Very easy to navigate the process from start to finish.
I’m very grateful for the work of Paul and Dylan, for, they are so helpful and always available to answer my questions or concerns; For , I would give them 5stars.
Everything was easy to complete remotely which is very helpful with my work schedule.
Refinanced our mortgage. It was a very easy process from start to finish.
Cam was the easiest and most enjoyable to work with. My entire buying process was almost effortless. He kept me up-to-date on everything I needed to do to ensure my closing to be done on time.
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Shane Martin's expertise with my loan process was absolutely outstanding. Great follow up always returned phone calls to answer all our questions. Truly the best mortgage experience I have had in my lifetime. Veterans United home loans is a 100 percent trusted company. I am a US Marine veteran and I would recommend Shane Martin and his staff for all your mortgage needs. Way to go. Thanks again
Wonderful people easy to deal with overall great service
It's been a long while since I've been out of the Airforce and I never thought of using the VA to get a home loan. I've heard and experienced from an outside party on how tough and time consuming it was to get approved, then get the process going.
I decided to try it for myself and seen an ad for Veterans United, sent in a request and a loan specialist contacted me - from then on, I had a good feeling on how this was going!
Between Ross and Tim working as a team they were diligent about handling my Loan Process. This made the Effort all worth it.Keep up the Great WorkGod Bless you all!
Terry was a amazing, very knowledgeable
