USE THESE PEOPLE!!!
I had some frustrations with the underwriting, but all in all the job got done. Not only did it get done, but a tough loan was closed.
This is the team you want helping you.
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If you are a veteran looking to purchase a home, I suggest you place Veterans United at the top of your list. That is number 1. Now I understand why they are number in assisting veterans with purchasing a home. They are truly vested in our success. Also, they understand the VA loan process. They are experts and know how to instruct veterans throughout the process. The Veterans United team will be there for you, like you as a veteran was there for our country. Too often, we discredit comments and/or reviews like this. Please do yourself a favor and give Veterans United a chance to help you purchase your new home. You will not regret your decision. Thanks to the entire VU team!
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Veteran's United makes buying a home a great experience. The work that they do on behalf of the homebuyer is seamless and exceptional.
It says this comment is for other users of the service so let me say this. Treat the entire process like you are the only one who cares about the timelines and outcome because at the end of the day that is the case. They will get the job done but they will take no extra effort to meet deatlines and may not inform you that requisite items are overdue until it is far to late for you to do anything about it. Stay on top of them, insist on daily updates even when it seems there is nothing to update. At the last minute they informed me of multiple items they were missing of which I was not aware because they were not items I needed to provide. However since they lacked the initiative to follow up with the responsible parties the items went late and pushed back our closing. Had I been aware of the items I would have pursued them myself to ensure none of them had gone late.
Response from Veterans United
We appreciate the advice you shared, James. We're very sorry if you did not feel like we cared as much about your home purchase as you did. Our customer service is the foundation of what we do, and we care about each and every one of our Veterans. Your home purchase will be reviewed to look for ways we can step up our service going forward.
Great people so easy to work with. They kept us updated as our homebuying experience moved forward.
