Great professional service from start to finish. They are an outstanding organization that takes care of the military community.
quick, accomodating and friendly
Terry Roberts is great at what he does. He stays in touch and is very responsive. He make the process less overwhelming as he walks you through the entire process until the end and then he connects back to check in on you periodically. Terry is great.
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Veterans United truly looks out for what’s best for the customer and most importantly they always keep you in the loop!
The entire process from day one has been as close to perfect as you can. We couldn’t have asked any more of VU or of our realty team. We now have the home we have always wanted, and it never would have actually happened without the team from Veterans United!
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Wonderful
No
As a First time home buyer, Veterans United was the best thing my Fiance and I could've asked for. However our Loan Specialist and his assistant were rather difficult to get ahold of throughout the process. Even when it came to finishing my to-do checklist I would do it that same day or earlier that night. It seemed we were always waiting on something to get approved on their end and would go days, even weeks without hearing from them. It wasnt until 3 days prior from closing that we heard from them and they found an error on the Appraisal report (which was done on feb 4th and they told us this on feb 18th) that we were easily able to fix in under 2 hours which cause our closing to be delayed an entire day when we couldve fixed this the week prior. Even the day of closing I didnt get the call with final closing costs until an hour after my scheduled appointment with the attorney, which is not a huge deal but when youre helping Veterans and Active duty military members that are told to meet deadlines and not miss time hacks it send mixed signals to the lendee. Iam an active duty military member who had orders to go away for a few months, I needed to ensure that my fiance was going to be in a house before I left and trust she was taken care of in that aspect. I even explained this to my team and they ensured me they would try their hardest to help us meet our deadline.
Overall my Loan Specialist and his team were hard to work with, lacked communication between all parties, and made excuses when they dropped the ball on something. I would recommend Veterans United to my friends and family, but would never recommend they work with my Loan Specialist
Response from Veterans United
Thank you for this feedback, John. Our goal at Veterans United is to help create the best situation for yourself and your family, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience
Veterans United earned 5 stars in my book! They provided me with all information needed to successfully close on a home. They were always available and quickly responded to my calls/texts/emails !! Would definitely recommend !!
