There were several issues that I felt could have been handled better. A lack of true communication was the biggest stumbling block. VU assumes buyers either know more than they do or assumes you will just let them handle everything and you just go along for the ride. I regret picking VU for this experience. In the future I will make a different choice.
Response from Veterans United
Hi Carl, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. A member of our Client Advocate has reached out and remains available to speak with you so we may learn more about what caused you to feel this way. We invite you providing more detail and help us look to improve.
Special shout out to Lani Kelly my loan coordinator. She took the reins and ensured everyone was on the ball and never missed a deadline. Nothing but great things to say about Lani!Furthermore I would 100 percent recommend anyone to use Veterans United for a va loan. The whole staff were very knowledgeable on the process and never missed a beat.
VU has been a Godsend to me and my family. They made sure that we were well taken care of! Our team led by Kedric and Dena was the best we could ever ask for. Always ensuring we were up to date and confident in our decisions, never steering us to do something, but making sure we made the right decision by ensuring we knew everything we possibly could, made this such an amazing buying experience! We lost my grandfather right after we made an offer on our first home, and our team at VU made an impression on me that I couldn't describe. When we got home from my grandfather's funeral, on our doorstep was a wind-chime that has the beginning notes of Amazing Grace with a card. They found the last tear I had that day. I can never get over our experience with VU, we were told horror stories about the VA home-buying process, but none of it is true with Veteran's United! Thank you VU, our team is beyond anything we could have ever hoped for! Thank you Kedric and Dena!!!
The insurance broker called and said nobody will insure you in Texas.Uhhh...that's a problem.
I had the amazing good fortune to have Jacob Halls as my Loan Officer with Veterans United, and I simply can't say enough good things about him - I'm going to try.When I first found Veterans United through an online search, Jacob reached out to me. I wasn't quite ready to buy a house at that point, but Jacob kept in touch with me, offering me information and support. When I was finally ready, I let Jacob know and did he ever deliver excellent service for me. He was always available and responded to my every query and request for information super-fast! He explained the loan process with patience and good humor and was simply a nice person to talk to. I felt like he understood my needs and gave me easy-to-understand information.If I ever buy a house again - which I really don't want to as this was 31st move - I'm going to call Jacob. And I'm going to tell my veteran friends about my excellent experience with Veterans United and Jacob Halls. Jacob is a gem and gets 11 stars out of 10 from me.
This will be the first home that we have lived in that we have owned for 12 years. We did not expect to be in Maryland for eight years, but that is where my husband retired. We are so excited to buy the home that we hope to call her forever home. And we are so thankful for the team that helped make it possible from your organization. I just received a gift from the loan team yesterday for my cat. That was such a considerate thing to do. And my cat loved the treats. I would recommend your team any day.
This is our second time working with VU, and for a second time we were blown away by the incredible service and support! While the process isn’t always perfectly smooth, the team is always there to support us. Mike truly listened to our concerns and walked us through all the steps as they came up. He created genuine connections with us, and made us feel valued. Thanks for helping us purchase our dream home!
Overall smooth process. The team made the home buying experience quick and easy.
Working with the VA loan and Zac Ward's team has been an exceptional experience. I'm grateful for the opportunity to purchase my first home through the VA loan program. As a proud veteran, I have no regrets about my service to the U.S. military. Thank you for the support and guidance throughout this process
The whole process went very good except the last few days
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Awesome team!
I am a Female Veteran of the United States Air Force. Single mom of two. It has been a hard 3 years. As a result of COVID people were being displaced and not able to afford the new rent hikes. I am one of those people. It was time to make a discission for me and my families future. Generational Wealth is something I stand by. I am so thrilled at the peace I have now as a Home Owner. I was not sure it would be possible but I was going to do everything I could to make it happen. With the help of Ross and the Underwriting Team, I am now a Home Owner and it feels great. Ross really went to bat for me and I would recommend him as a person who will get you to home ownership. We had to broker the deal without the help of a real-estate agent so it was a tough go. Ross made sure I did not give up and me and my family thank him for that.
I highly recommend Veterans United for your home buying process. They were clear in both phone, text, email and electronic signing. I always knew where we were in the process. I appreciate ( and it made me smile when stressed) their little celebration emails when we met certain deadlines. I felt that they really cared for me as a client. Thank you!
I would consider using Veterans United for a future home loan. This was my second VA loan with them and the process was straightforward and smooth overall.
