Working with Gabe and Melissa was amazing. They made my first home buying experience the best.
Honestly, thank you for making this process as easy on me as possible. it was nice to see loan documents as they became relevant instead of all at once, and for having a knowledgeable team available to help me with this process. I am outstandingly busy with work most of the time and was able to work on things as time allowed while traveling to a few different places for work.There have been some unexpected things with the house that I really hoped would have been caught with the inspection, and not something I would have seen until renovations were underway, as I'm pretty sure it's not okay to pull back baseboards and carpet while looking at a house you intend to buy. There are pretty decent cracks in the foundation in most of the bedrooms and I had to hire a mold mitigation company as it appears there was an undisclosed massive water leak at one point, which caused severe water damage and mold along the entire front face of the building (not just light surface stuff, but eating the drywall behind the baseboard molding).I unfortunately discovered this while getting ready to paint and do flooring. Par for the course I guess, now I know how the house is built and where the water and electrical lines are, and I'm about to get wicked good at drywall, mudding, taping, and texture.I really really really wish that problem would have been caught while inspections were underway, it would have possibly swayed my decision against that house, or been able to come in very heavy-handed at a lower offer.However, it is what it is, construction is under way, the house and property are exactly what I was looking for (wanted something I could remodel and improve upon) and VU and the team made the process very easy and streamlined. Thanks for everything.
I can't thank my team enough, the whole process could have been way more stressful and chaotic if it were not for my fantastic team, I truly appreciate all the hard work everyone did to get me and my fianc
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Veterans United is an outstanding organization and Zach is the best ambassador you could have representing your veteran’s services! BZ!
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
I've bought and sold many homes in my life. None of them compare to Danny and his amazing team. If I had a question or problem, very literally I would either have the answer or the assurance they would find it. I will use them again should I need them, and would recommend them without hesitation. Thank you for everything Danny, Lee-Ann, Brad and Josh.
Just a professional and courteous job all the way around. Living in DC at this time and buying a house is a crazy thing to try and do, but you all made it doable by communicating and keeping us in the loop and aware of not only your services, but what we needed to to. Thank you.
My Veterans United team made buying a home for the first time not as daunting. They were happy to answer and questions, and made sure I had the necessary knowledge every step of the way.
Dan and his team was very professional, easy to talk to,very explainable and knowledgeable also they were expedient with my account Thanks again
Big shout out Becky for taking all 20479374 of my calls!
I will recommend you all to my friends.
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I appreciate each and and every one of the team members that helped me in the last 30 days of house hunting and buying. You guys are the real MVPs of this and I am definitely recommending my co-workers to you if they are looking into home buying. Thank you all once again!
Because I’m a veteran. I went to the VA sites to find a realtor. I knew I could trust and I was right. I needed both a buyer and a seller, and they were really on top of things. They kept me informed and updated, although I decided not to sell my condo after I purchased my new home my selling agent was very kind considerate and understanding and I’m looking forward to using him to sell a different property.
Jason and his team were just terrific both times I used veterans United. He makes everything fast, easy, and enjoyable.
The Veterans United team worked well together, which made for a good experience during the whole process. I will definitely use VU again when the time comes.
