Top to bottom, Montgomery was always there to help and went above and beyond! The concierge service was unexpected and greatly appreciated!
I think the water concerns need to be reviewed, it took two weeks to get it approved even after installing a UV Filter because the property has a spring and cistern. This area uses spring water cisterns all over the county and in other parts of Western North Carolina.
other than that, the team of Jake Frogge, Lynn Heath, Logan Flett and Barbara McLaughlin did an amazing job.
Thank You
This is the second home Veterans United helped us purchase. You guys are real miracle workers. Thank you for helping us Veterans in fulfilling our dreams. Blessings
The team assigned to me did an amazing job and made sure I had everything I needed for every step along the way. I recommend veterans united to every veteran looking to but a home!
Need to have more understanding about your customers, we do not know all the language, terms, and procedures it takes to buy a home. I'm 75, wife is 74,you made us feel like crap,shame on you.
Response from Veterans United
Hello Gregory, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Awesome team that I had from Dallas forward Waka area v. A mister gabe Mr. Smith miss brandy, Mr. Logan, the owner. Thank you for letting me stay one month rent free.
MAYBE A OUTLINE OF HOW THE WHOLE PROCESS WORKS WOULD HELP KEEP THE STRESS DOWN YES THE TO DO LIST IS GOOD BUT A OVERALL CHART WOULD BE GREAT..OVERALL RYAN AND MORGAN DID GREAT WE HAVE OUR HOME. I WILL BE RECOMMENDING RYAN AND HIS TEAM TO MY VETERAN FRIENDS
Overall we had a really good experience!!
I feel the underwriters were not very punctual or logical. Much was held until the last week to get completed and frustrated everyone in the entire process. The loan coordinator I understand had some personal things going on and seemed like nobody was a backup for her to take care of herself. It’s not her fault, it’s the fault of management it to ensure employees are provided time to take care of unsuspecting issues.
I really liked how well your online portal organized everything. It was very easy to keep track of all the paperwork and tasks. The whole experience was so much better than our previous homebuying adventure.
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I really did most of the process on my phone. This was all a matter of a really great team that works well together and cares about the veteran they are serving. I will pass the word on to all the veterans I know about how quickly my team made this happen.
Veterans United was a great experience. If I had questions they were there. They always let me know what the next step was and anything I needed to do.
I cannot better illustrate how amazing VU was than by describing our situation. I’m a first time home buyer stationed in Germany with orders to Louisiana. After renting for multiple years, we wanted to invest in our own home but there would be no way we’d be able to meet with the builder, lender, real estate agent, or even see the house. That is where the team stepped up!Scott’s team walked us step by step ensuring we understood everything about the process and answered any questions we had. Their MyVU app was incredible and outlined a solid checklist for was needed to be accomplished, and stored all of our confidential documents. Our realtor was our eyes and ears on the ground, and constantly advocated for us with the builder and lender keeping our best interests in mind. Between pictures, videos, FaceTimes, virtual walk-throughs, the team ensure we were part of every decision. At the end, we had a group chat where everyone was texting each other what was happening when so we were constantly in the loop. I am so impressed with this company and their support that I cannot imagine using another company in the future! Thank you!
The Team was exceptional in processing my VA loan. They were very professional, courteous and was on top of the entire loan processing. I was so impressed how they all worked together as a Team and made the entire process so easy and fast, made me feel as if I was their only client. I will definitely be referring my fellow Veterans to Veterans United Home Loans.
