I was minutes away from going insane with the title group we were stuck with; Joseph Sepulveda and his team stepped out from beyond their basic requirement's to assist, explain and engage with all parties to make sure the contract would go as planned. I was skeptical about Veterans United in the beginning, but I am beyond relieved and satisfied with their commitment to their employers. Exceptional! Thank you
I am so grateful and blessed to have worked with Veterans United in my home purchase. They made the entire process as painless and efficient as possible. They answered every question I had in a timely manner. Their knowledge and professionalism are greatly appreciated. As a veteran, working with veterans brought back that feeling of working with my brothers and sister in uniform to accomplish the mission.
18-02-2024
Veterans United Home Loans
550 Veterans United Drive
Columbia, MO 65201Dear Y'all,
I wanted to take some time here to express my thoughts and feelings regarding our home buying experience with Veterans United.
Who would have imagined that at 65/59 we would be buying our first home! Having spent most of my life on the road relocating from one disaster hot spot to another (think Alaska pipeline, Hurricane Charley in FL, Hurricane Katrina in MS, projects in 23 different states actually) as a Field Engineer/Surveyor, and Rhonda as a construction superintendent, we never allowed ourselves the dream of settling in one place long enough to buy a home. Until now.
Exploring home listings on all the myriad of sites from realtors and brokers and loan companies can be mind-numbing and frankly, kind of daunting, until I came across Veterans United and man, what a difference!
From day one of interacting with Matt Lucas and Becca Crossgrove there has been nothing but positivity. Veterans United is fortunate to have such professional and caring people on board. And whoever designed and implemented the interactivity of the website deserves a medal! Yes, there are a lot of forms to fill out and task to complete but everything is clearly spelled out. Any questions we had were answered promptly and clearly. Later in the process Nick Whitworth was instrumental in guiding us through the final phases. Our 2 dogs and 2 cats (all rescues) have adopted our Concierge Shelby Slate Griggs as their aunt.
We are so thankful to all of you and proud to be associated with Veterans United.
Truly,
Harry Parent & Rhonda Taylor
This whole process was so smooth and easy working with this team. Any questions were immediately answered and we were kept up to date as the process moved along.
I have already spread the word about Veterans United to all my fellow vets and told them that they NEED to use y’all because of how unbelievably incredible of a company y'all are. Thank you soo much for the help buying my dream home!!!!!!!
I just want to say thank you to the team it was a pleasure working with you all. God bless you.
Yes I would send a veteran to them to get a house
First time homebuyer, some bumps in the road, but overall very satisfied. I have already recommended some veteran friends who are looking to purchase a home.
Overall it was a great experience because of the team I got the pleasure of having during this process. They were all fantastic and did their best to make my life easier. However, I feel like the underwriters were behind the bellcurve the whole process. There should be a bridge developed in conversation between the teams and the underwriters. I feel like that solidly missed the mark for me. I almost didn’t close on time because the underwriters didn’t communicate with the team. But! It was all fixed and I still got to close the day that we were intending to.
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I think you have done a great job of putting people in the right places to advise new home buyers. Putting a team together that focuses on a specific piece is a great idea and worked really well for me. I am so grateful for the team I was given. Thank you VU for all of the help of getting me into my new home.
Shantel and her team are the best I highly recommend working with them.
