Very enthusiastic and helpful team really made things happen for me and my family
Felisha Solomon was outstanding! Very helpful and understanding.
Tyler Sadich was AWESOME! He made the home buying process seem easy!!
My son iiss vet and is great ing a loan with you all right now
Very helpfull. Krpt us in the loop all the way through.
Because of the exceptional service I received through Veterans United I am recommending all my veteran family and friends who are interested in home ownership to Veterans United Home Loans of Hawaii.
While the loan team was friendly and professional the entire time we were in escrow, we were ultimately not happy with our experience. Mistakes were made that caused us a three week delay on closing on our home. These delays caused us to lose on money that was not planned on, as well as the seller of our home will most likely never sell to a VA loan buyer again. The seller was an invester in our area and frequently bought, flipped, and sold houses so this is a big deal for our fellow airmen around base to not be able to purchase houses in this area because they are not VA loan friendly. We were informed (after the fact) that mistakes were due to an employees unforseen family emergency. Of course family emergencies happen. However, plans have to be in place for events like this to check to see what was done by said employee and what they may have missed in their sudden absence. Communication was incredibly poor. We expected good news and bad news as soon as it was predicted or known. During the last 3 to 4 weeks we had no idea when we would close and our expected close date would change daily by a week at a time. Also, something that seemed unprofessional during our experience was that our transaction coordinator with VU asked us to call the VA to expedite the VA loan approval process. After calling the VA we were informed that the documents they asked for four days prior were never uploaded to the site, therefore causing an additional delay. They also said that once they received the forms that they were ready to approve. Once we informed our coordinator Nick of this, our team promptly sent the needed documents. Nick then asked us to call the VA again to see if they received them. However the VA then informed us that we as the buyers were not allowed to communicate with them and that only the loan team could. We should never have been asked to call the VA but I am glad that I did only to know that mistakes were made. Our team had no idea that the documents weren’t sent and said it was because an underwriter had the family emergency. If I had not made that phone call who knows when our team would’ve found out that this was missed.
Very easy and you can ask as many questions as needed at almost any time of the day. Very friendly and keeps you up to date on what you need to complete and where you're at in the loan process.
my veteran untied home loan team were very attentive and we're never helpful with all my questions.
Veteran's United Home Loans is my #1 recommendation for anyone considering purchasing a home using their VA loan. The level of service far exceeded my expectations.
This was a very good joint Effort and pleasure doing business with all persons involved. RYAN KEATING, ALY INIGUEZ, TAMI Jones, . The closing went very well and it made (me) Dennis and my wife Debra feel very relaxed. Thank you ALL.PROUD TO BE A U.S.A.F. VETERAN
