Veterans United staff were courteous and prompt. The overall experience was well organized and went smoothly. This is not our first home purchase, and our previous experiences were similar in terms of the actual process; however, where Veteran’s united made the difference was the attitude and kindness of the team. Jerry and Kaylyn made the difference, they made the experience easy.I was impressed with their customer portal too. It was very intuitive.
My family would like to thank everyone who had a hand in making our dream home come true. This has been a very emotional ride but we all made it happen and the gratitude can not be explained in words how happy we are. A very sincere thank you from our family to all of yours!
After such a horrific and traumatic experience last year trying to buy a home, this was a tremendous source of relief! This has restored our faith in the home buying process for first time home buyers! I really appreciate this experience!
This has been a roller coaster! I am so thankful for everyone that helped make a dream come true!
Veterans United made my home buying experience very easy and stress free. They were always available to answer questions and very responsive! Would highly recommend their services!
Veterans United, led by the fantastic team of Jake and Zane, along with my rockstar realtor Anthony, exceeded all my expectations in helping me secure my dream home. Their dedication, expertise, and genuine care for veterans shone through every step of the process. With their unwavering support and guidance, I felt empowered and confident in navigating the complexities of obtaining a home loan. Jake, Zane, and Anthony truly went above and beyond to ensure that I found the perfect place to call my own. I am incredibly grateful for their hard work and would highly recommend Veterans United to any veteran looking to embark on the path to homeownership with a team that truly cares.
Great company and outstanding team! Unbelievably supportive and answered any/all questions I had along the way, made my life substantially easier as I navigated the home buying process!
This is my 4th lender and this experience has been the worse. As a military lender I would expect VU to be a lot more on top of things and professional. The whole process was chaos and very stressful. A lot was done wrong and I was told “sorry” more than 6 times. They also told me congratulations 3 times for final closing but needed more documents or needed me to resend something. Once everything was finally done with and closed then 2 weeks later kept receiving letters from another lender stating they are now my lender. I ignored it since there is so much scamming going on then almost a month later I called them I received a call from them (PENNYMAC) stating they’re now my lender. I didn’t get a call from VU almost a month after the transition since I wanted to see how long it would take for them to let me know. Once I got that call it wasn’t to tell me about the switch but to send the first payment. The chaos continues but what I’ve already experienced from PENNYMAC already is that won’t happen. Best service I got out of VU was the gift they give when closed
Veterans United was fast, efficient, and professional service. They are the best.
I was very satisfied with every aspect of the loan process.
Despite a few great people that I was lucky to have on the team. There was one person that ruined my experience completely and is one of the two reasons I will not be recommending Veterans United. The loan coordinator, Bart Townsend was absolutely horrible to work with. He was difficult to get a hold of, had a condescending demeanor through out every email and few phone calls I had. My interactions with him made it feel like he was working against me through the whole process instead of with me helping a first time home buyer. I highly doubt he’s any different with any other client. Another huge issue I have it seemed he didn't read any of my work history answered in the basic information of my application or really he seemed to have zero understanding of basic fundamentals with how Active military personnel work and the benefits which come included. Kind of a huge issue when all of the clients are either active or retired when applying for a VA loan. Second issue I have, which I knew from the beginning. Is not having any choice with who my loan is sold off to when my loan will be inevitably sold off to a 3rd party company. I fully understand why it's done as its a common business technique. However it just takes away from the “We care about you” impression that veteran united seems to hold highly as a business motto.
Response from Veterans United
Hi Dominic, we appreciate the chance to hear from you and we understand that the communication did not exceed expectations. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. Also, a loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know!
Shout out to Tyler and his crew! Thank you for everyone that helped in the process of buying this home! #blessed
This has been the best home buying experience I've been involved with
