We did not close on time due to a very slow appraisal process, an overly detailed loan officer interrogation. This was then followed by a lengthy underwriting process.Most to do items were responded nearly immediately on our end. Having been through the home buying process several times (Loan Depot, Bank of America, USAA, Discover, etc), this was by far the slowest one due to the lender.
Response from Veterans United
Hello Jonathan, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we agree that the home buying process can become stressful when working to overcome an unexpected delay. We also hear that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Our Client Advocate team would love to learn more about the ways we might help improve the team for future clients. Please reach out to connect with us and provide details on your experience.
I really enjoy working with travis and dawn they are an amazing team and I really appreciate working with the same people who helped me get the house and know the history it so much easier then having to break in new people and bring them up to speed
Working with this VA team was a blessing. Spencer, Kelsey, and Cameron to name a few. Spencer made sure that all of my questions and needs are met. Kelsey took my worries away and it didn’t cost me a whole lot. Kelsey made sure I have what I need to move in. Cameron stayed on me to make sure I submit all the required documents. This team did not fail me and in a world where feeling appreciated is a minimum, they made me feel on top of the world. I really really really appreciate them.
Thank you for making us feel like family and taking care of mine!
Once again Veterans United made my home buying process as smooth as can be. From the initial call of interest to the day after closing, Veterans United didn’t disappoint.
The entire team is amazing. Top notch customer service..
It was a very seamless process and I was living overseas at the time, attempting to buy a home state side. Change in duty station is stressful enough and communication was spot on. They even helped with expediting the closing date to ensure I had a home to go to, rather than paying for more lodging fees. This is the second time I’ve used Veterans United and I will go to them again if I purchase another home.
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My VU team made the process of home buying very smooth and answered any questions I had!
I love Veterans United. The application process is simple and clear. The portal is a wonderful tool. The team was very quick to respond with any questions. I would have to say that aside from everyone that I spoke with and them all being support pleasant; the amount of professionalism, care, and the level of communication with the customer is the best!
Would have helped if when I asked about putting money down to lower my payment if they had explained about reducing the interest rate instead of the amount of the loan. Otherwise it was a really good experience. Thank you Veterans United team.
I tried other places at 1st because some people doubt VU and don't like the way they do things but, that is not true st all. Veteran united has been awesome all the way around. Thanx guys!
The whole Veterans United team really worked hard to get us our home. We are so grateful to everyone for the work that was put in. We’re so happy to finally have a home for our two cats and be able to start a family.
