While the people I interacted with regularly, like Paul Farnam and others, were very helpful, kind, and professional, the process and underwriting were exceedingly cumbersome and incredibly difficult to navigate. I would even characterize it as almost punitive. I imagine that if we had not had a large down payment (around 50% of the house's value), we would not have been able to secure the loan due to the underwriter. I have a hard time believing that anyone using Veterans United without extraordinary resources can get a house in this market. In fact, almost everyone we talked to who either used Veterans United or works with them via title companies, escrow, etc., counts Veterans United as one of the worst companies to work with. While I am glad the loan came through in the end, it was with considerable stress and redundant paperwork (we submitted the same material several times across multiple documents, making me wonder if the underwriter was actually just AI), which made me regret not looking for another lender. I was told that we were all good up until the last two weeks, but then all of a sudden there were tons of problems that could have been solved months earlier and wouldn't have caused so much difficulty. I want to re-emphasize: Paul was great; but the process was so terrible at the end that I have no wonder left in my mind as to why so many in my generation (millennials) cannot buy a home and get ahead. The process of homeownership is actively killing upward mobility for the exact population VU aims to help.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Ben and his team were great to work with. Gave me answers to all my questions and helped me get through the process smoothly.
We really appreciate everyone who made this happen. The team was wonderful and made this happen! We went from homeless to homeowners in 9 months. Everyone was so wonderful, thorough, and on top of things which made it a very smooth process. We’d give 100 stars if we could!
James Walrod did an amazing job getting me and my family into our home. They were truly there for us with any questions we had and are still there for us today even after the purchase. I consider. James a friend now who I could reach out to. I thank him and his team from the bottom of my heart.
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Buying a home can be very stressful, however, not with Veterans United. From the moment I reached out it felt like I was chatting with friends. Absolutely no pressure about anything and always making sure any question was promptly answered. If you have everything in order and respond quickly to their to do list you will be closing in no time.
I was overwhelmed with all of the steps that were needed but the team came through for me, I have absolutely nothing negative to say about any step they were diligent and very professional and got me to the finish line.
Very prompt and professional service.
Andy was exceptional and professional.
Thank you so much for your determination to make my dream come true !
My whole team was awesome. Very knowledgeable, informative and helpful.
Streamlined, seamless experience working with Paul
Reece Bader and Abbey Wandel were fantastic! They were so easy to work with. Any question I had they answered it immediately. In a process like home buying that goes a long way!!!! I would definitely use Veterans United in the future!
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I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
