For the first time buying a home it was so easy, everything got explained in detail, every time I had a question Ross McClanahan took the time to explain it over the phone, I honestly didn't have to worry about anything
Outstanding very knowledgeable
Veterans United provided a fantastic team for my homebuying journey. The journey itself was long and difficult, but I am so grateful to my loan officers, realtor, concierge, and anyone else I did not have the pleasure of meeting. Everyone who helped me in the purchasing of my home deserves the highest of ratings, and I genuinely thank you all for your help very, very much. Without everyone involved, I would not have had such a successful military transition. Everyone had a part to play, and Veterans United made my part as simple as possible.
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The Veterans United team is a class act they work together so that you’ll find a home and not a house. Thank you very much Veterans United for helping me find and obtain my home.
Amazing job by the entire team, helped me every step of the way no matter how many times I called or asked the same questions. I highly recommend this team and I plan to use this team again in the future.
Easiest home loan we have ever done. From start to finish, the app kept us up to date, and we received regular communication from Brant, Spencer, and Marianne. We will definitely use Brant’s team again in the future, and will recommend them to everyone we know!
Veterans United made our home purchase almost entirely stress free. The team was AMAZING - always answering calls, returning messages in a timely manner, and making next steps predictable and visible through the use of their "To Do" Check list. Everything is done through their app making it simple to communicate and receive messages. Not only is the service great, but the benefits of the loan are even better. Thank you Veteran's United for helping us buy our dream home!
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I recommend this company and especially this team that I worked with.Thank you Matt ,Zach,Tommy ,Holie and everyone else a took a part in my home purchase. I'm very pleased with my new home.
If you are active, retired, or a veteran and you don’t use VU, you are missing out! This team is legit, and they went above and beyond.
Seemingly everything they requested, I tried to get done asap I feel like they would post it day of and I would get it done night of. It would pend review for about 36 hours everytime. I talked to my realtor about the documents they were sending me. I didn’t understand the loan and closing cost estimates it looked like just a ton of numbers. My realtor said the loan company was supposed to go over that with me. Nobody went over it with me. I think I only talked to them directly on the phone 2 or 3 times. I told my family and friends this is an extremely confusing and stressful process working with them. I responded to an email within 5 mins of it being sent and I didn’t get a response back for days. They took days off of work without notifying me I just found out their first day out of office. Their replacement took about 3 days to respond back to me saying to help. My close got moved from 12/29 to 1/2. They didn’t understand the documents that the title company sent, the title company sent the same thing 5 times with an explanation. I will probably never use Veterans United if I have a choice. I want to include that this process was over the month of December so sure there was Christmas and new years but even before that there was a total lack of progress.
Response from Veterans United
Hi Luke, We are aware and agree that there are aspects of the loan process which benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Your comments allow our Client Advocate team to research further for learning opportunities. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Jamie my credit consultant was great and got me the information to get where I needed to be very fast! Johnna was wonderful during the home buying process and answered every question she could as fast as she could, even when she was out of office! Johnna is a rock star and veterans United should be grateful to have her on their team, I sure was!
