Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veteran Home Loan Team was very Professional, impeccable service from the whole team. My Veterans United team was OUTSTANDING! I took this photo with my realtor, Diya, when I got the keys. Truly awesome team!
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
It was a detailed process. Personal contact with the team was excellent.
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
Great service, I would recommend you guy to my closest friends!!
VU made it do-able! And thank you for the lovely housewarming gift!
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Great job
Thanks a million times over to the amazing folks at Veterans United who helped us make this possible!! You all worked so well for us and got us into our first home!! We are so excited to be in this beautiful home making memories with our family!
Derek Russell and his Team did an excellent job.
I had the most amazing experience with veteran united they really car about their veterans it’s like you gain a very large family that love they family members. Rest assured you can’t go wrong with veterans united. They are your one stop shop. They are the real deal. No cap. Mr Robinson. 1000% Legit.
