Heather was extremely supportive and responsive throughout the entire process. Heather always made sure to answer any questions that I had, and helped me get through this extremely stressful yet exciting season of my life. If it wasn’t for my agent Davian, and myVU team, Heather and Bri, I honestly don’t think that I would’ve made it to the finish line. I’m extremely grateful and thankful to have been blessed with such a team! I’m so excited to move in completely, and make new memories with my son, daughter and dog Bella, in our beautiful new home.
We did a refi with Aaron at Veterans United. We had a lot of barriers to overcome; most were out of our hands. Overall, Aaron kept us abreast of everything and did his best to get us to the finish line. It's very apparent he genuinely cares about his clients and he's willing to stick up for us when things don't go smoothly. I want to thank Aaron for all of his efforts and can-do attitude.
I had a great experience with everyone that I directly spoke to. I will highly recommend to my fellow service members to use Veterans United if they decide to buy a house.
cordial,knowledgeable,helpful, for us the concierge wasn't needed but it's a nice added service.
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Amazing staff and service! Entire crew was awesome to work with!
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The entire team made our dream home a reality. Tracy went above and beyond to make sure she helped us get the best deal we could, including a great rate. Dustin made sure he kept us in track which is super important when time is of essence. The rest of the team, made sure we had what we needed to make sure thr transition was as smooth as could be.
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My over all experience was challenging being this is my 1st home purchase, but Schandler made it seem seamless and we were in constant contact and answered all of my questions and added info i was not aware of. I appreciated the entire team getting to work on my home and contract and made me feel at ease. if i sell or buy another home i'll be sure to call again on his services
I have worked with Tyler and Bri many times and every time has been excellent service. The best customer service. Always responsive and help in anyway they can.
The entire team was very thorough with all the paperwork needed as well as very reachable to answer any questions I had along the way.
Veterans United made it possible for me to become a home owner
Everyone was over-the-top friendly, diplomatic, and professional. They went above and beyond to ensure that the loan went through and that ultimately I would be able to close on the home I wanted. I can not give enough thanks to everyone who had a part. And Adam was very understanding at a time when I thought about looking at NFCU for the loan. When it didn't work out with NFCU, Adam and the team welcomed me back with open arms, and that's what truly sold me. So I want to make sure that instances like these are well noted and shared. Thanks everyone! I'm only doing 9 because I'm a big believer that there is always room for improvement everywhere, so just look at it as being a very close to perfect 10.
Tyson and Cole are an awesome team!
This group of people under Seth are not only experts but are very helpful and attuned to your needs that it actually amazed me. I have never worked for a team so dedicated to their job.I'm proud to have know them. Thank you one and all.
Kollin and Hope made our home buying process as smooth as they possibly could. We had some... unexpected hiccups and they went truly above and beyond in getting us from pre-approved to finally closing. 10 out of 5 stars!!
