Everyone throughout the process that was apart of my team was very responsive and very helpful and patient with me even tho it was my first home purchase and made it a good experience!
Quick easy, no issues. I already knew what to expect going into it got all the information I needed from my loan officer, Denise and every step of the way any information that they needed I was informed promptly.
Our whole team was extremely professional throughout this entire confusing stressful process. They made it very easy and after we dropped off our horses yesterday and we’re closing the gate we noticed a box and it was a gift from VA unit and it’s a plaque that says home sweet home so they were very personal as well
Listen up gents,
I wasnt in the position to buy a home but this VU team headed by Mr. Paul Betts steered me in the right direction to prepare ourselves to purchase our home we were living in already as renters so we wouldnt have to once again uproot and disturb our family, Paul didnt hesitate to be side by side with us in the trenches and figure out our goal even when the muck got thick we weathered the storm and prevailed
To the entire VU team my family wishes to extend an invitation to our home if you ever find yourselves in California, our casa es tu casa, thank you guys for your hard work
-Semper Fi
Cesar L Gallardo
Thank you guys for your work. It felt great knowing I had people that cared about staying in touch through the long process of finding our house.
Veterans United simplified the homebuying process from beginning through closing.
I honestly can’t say enough good things about my experience with the loan team at Veterans United. Kevin Schawo and the rest of the team were phenomenal, patient, kind, and always willing to take the time to explain things clearly. They made what could’ve been a stressful process feel smooth and manageable. Every question I had was answered quickly, and I always felt like they truly cared about helping me succeed. I never felt rushed or ignored. I’m incredibly thankful for their support and professionalism throughout the entire journey. I would absolutely recommend them to any fellow veteran looking to buy a home!
Taylor Holman was excellent
We are greatly appreciative of Danny, Shari, and their whole team’s professionalism. We want to especially note their proactive and precise communications, the smooth and expedited processing, the accessible electronic application and account portal, and the comprehensive options and guidance they provided for us. And all this during a very complex and rapidly moving economic environment. Thank you for making this an excellent home buying experience!
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Definitely 10/10 would recommend. Everyone I spoke with was always friendly and professional. They always had the answers to my questions and answered them promptly.
My Veteran's United Team went above & beyond for myself & my wife. Thank you Veterans United! We love our new home.
The team was great! The communication, knowledge and assistance was excellent!
Thank you, Brandon, Alexis, Chris and Stephanie, in helping us buy our dream home!
May God bless you all.Stephen and Cathy Markham
Too many people to send information to should be dealing with one person to be less confused on documents needed..staff was very knowledgeable but I don't use the verbage that they use every day. Needs to be simplified. Not everyone is tech savvy. Much of older veterans are old school. Have a conversation
Response from Veterans United
Hello Michael,
Thanks so much for your honest feedback. I’m really sorry to hear how confusing and overwhelming the process felt at times. You're absolutely right—when multiple people are reaching out and using industry lingo that’s not second nature, it can make everything feel more complicated than it needs to be.
It’s great to hear that the team was knowledgeable, but if the communication left you feeling lost or frustrated, that’s something we need to look at. You’re not alone in wanting more clarity and a more personal, conversational approach—especially for our older veterans who prefer to keep things straightforward.
If you're open to talking more, I’d really appreciate my advocacy team hear about what would’ve made the experience smoother for you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out whenever works for you.
