They were there every step of the way
Sold off my loan within a week and now I have to deal with extremely long wait times and customer service who hardly speaks english. I will never recommend this company.Once I bought my house I had issues two hours right after signing and VU did nit give a shit nor did they help in anyway. They are money hungry.
Response from Veterans United
Hi Danielle,
I’m sorry this experience left you feeling like you were on your own after closing. I understand how frustrating it can be to learn that your loan has been transferred so soon after buying your home, especially when you’re already dealing with other concerns.
Even when a loan is transferred to another servicer, you’re still part of the Veterans United family, and I don’t want you to feel like you can’t turn to us for help. I’d appreciate the opportunity to learn more about what happened after your closing and see if I can provide some clarity.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I had a great experience with everyone that I directly spoke to. I will highly recommend to my fellow service members to use Veterans United if they decide to buy a house.
Kayla Prewitt was outstanding and so was Mitch. I recommend your company to friends and family
Everything was great! I can’t say enough great things about Brad, and Matt! They were great to work with, always there whenever we needed them, communicated well, and really set the bar high and the standard for their line of work! I would completely recommend that team, and would love to work with the both of them again on our next home!
Ready to see for yourself?
Experience first-hand why 381,466 homeowners give us a perfect score!
I’m kind of disappointed because no one told me when the first payments due where it paid where is being paid or anything so I’m not real happy about that and it’s tomorrow is September 1 so please let me know the details I would appreciate that so much thanks
Garrett McGowan Provided exceptional customer service and genuine support throughout the entire process . Thank you Garrett and the entire team !
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
Fantastic communications. I was always apprised of where I stood in the loan process.
Ready to see for yourself?
Experience first-hand why 381,466 homeowners give us a perfect score!
Veterans United made it possible for me to become a home owner
The Veterans United team helped me every step of the way. Home buying can come with a ton of emotions and uncertainties but Spencer and his team assured me about getting a great deal. This would t be possible without them. They are a one stop shop for home buying!
I could never imagine buying a house without having had Ryley and the Veterans United Team. Their communication, transparency and hard work made the whole process smooth. Ryley spent over 2 months working with us, and he's such a pro. We're very fortunate to have chosen Veterans United, and I'd 100% recommend them to any Veterans out there wanting to purchase a home.
