(1) The process took too long
(2) We didn't get final approval until a few days for closing
(3) Having to resend the same documents multiple times
(4) Having to work with, deal with multiple people, 4 or 5 people was exhausting & annoying
(5) People not responding to emails & text messages
(6) The constant "To Do List"
(7) Veterans United sucked any & all joy out of buying a house
(8) At the end we no longer wanted the house
Response from Veterans United
John, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team is always eager to listen and take action whenever possible.
Such a smooth and easy process! You guys made it a stress free experience! Thank you!
Between Doug and Tim we went from looking, to putting in an offer and closing in under a month. Everyone has been amazing and I can't recommend everyone strongly enough.
Overall was a good experience with lots of help
This is the second experience I have had with Veterans United. Both times they have went above and beyond to make sure we understood the process and felt comfortable with how things were progressing.
Anyone who's in the market for buying a house should choose Veteran's United. They do all the work, never had a purchase go that smoothly.
Simple and stress-free. Absolute great team!
I would recommend Veteran's United to anyone that is using a VA loan and wants to have everything handled thoroughly.
Everyone on my team was amazing! truly am grateful for all there hard work
Great team to work with answered every question we had! Made the buying process easy for us!
I had an excellent experience working with veterans united. The team made the process painless and the website allowed my wife and i to keep track of all our to do's. The team would always respond back in a timely manner and no questions were left unanswered. I did have a bit of an issue with the underwriter. I own a co-op in NY and i felt like i had to reinvent the wheel to try to explain to the underwriter that ALL co-ops pay their property taxes through the HOA (maintenance) fees and not necessarily through an escrow account. This created a few obstacles and headaches, but in the end it was resolved. Other than that i am extremely satisfied with the professionalism of the veterans united team and i would highly recommend them.
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I had a great experience working with Stephanie and her team at Veterans United. I will be recommending her to people I know.
I recommend all veterans wanting to purchase a new home to use Veteran's United. The entire process went smooth from start to finish. My lending team was absolutely first rate. The communication was outstanding and I knew how each step was progressing. Veteran's United laid the path for us to achieve the purchase of our new dream home.
