Joe, Donna, and the team were amazing, they kept us informed and worked diligently to get us through the process..
I think the team is had was phenomenal
They listened to me and worked with me and helped me through every question and ontop of that they sent me a closing gift that actually included stuff that they I told them at the very beginning of what I wanted in a house to enjoy. It was extremely thoughtful. I am forever greatful for veterans united and the team I had.
Veterans United was amazing! I know a lot of people get worried about using a VA home loan, even my realtor was skeptical. That being said going through the process with Veterans United was beyond easy and my realtor was beyond happy with the communication and efficiency Veterans United brought to the table. The app was very easy to navigate and the staff was amazing. Tansee was excellent and knowledgeable at every step and I would highly recommend her as a loan officer to anyone I speak with!
Poor communication. Information I disclosed at the inception of the process was forgotten and then the blame was turned back on me
Response from Veterans United
Hey Stephen,
I’m sorry to hear this experience left you feeling frustrated. Having to repeat information you already shared and then feeling like the blame was turned back on you would be upsetting for anyone.
Clear communication is such an important part of this process, and I’m sorry we missed the mark here. I’d appreciate the opportunity to look into your experience further and better understand what happened.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
We have gone through the homebuying process before and nothing compares to the customer experience that Veterans United provides. It is great to have a stress-free lender experience in this tough buyers market. Thank you Veterans United!
Chris, Alix, Bailey, Adam, and everyone else behind the scenes who helped me get to the purchase of my amazing home, I want to say thank you! You all did an amazing job. Anytime I needed assistance, I had it and in a timely manner. I would recommend this team to Veterans looking to purchase a home.
Had an amazing experience Veterans United made everything easy and understandable.
Very easy loan acquisition and walked me thru every step.
My team was second to none. Absolutely no complaints. They were fantastic.
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Mitchell and the whole team at Veterans United were the best. They were supportive, knowledgeable, and on my side through the whole journey. My closing was seamless. I highly recommend this team for any veteran looking to buy a home.
Everyone at United is very professional and caring.
I had a bit of an awkward situation to say the least and Daniel and his team at VU made me feel like family. They were responsive, efficient, and incredibly knowledgeable and helped me work through the financing process with me feeling very at-ease throughout. They were friendly, compassionate, and made this such a smooth process for my son and I. Thanks so much to Daniel and the VU team!!
The experience with Veterans United was absolutely fantastic. From start to finish my team was very responsive to all my inquiries and concerns. The process was very stress free for the most. I would recommend that any Veteran looking to purchase a home contract Veterans United today.
Great timely service with understanding staff to assist you through the process of home buying.
Veterans United made the home buying experience mostly stress free. Process was simple and to the point, and would always go above and beyond communicating status updates / projections.
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Fast and friendly service,made it easy to understand the process of buying a house .Great teamwork though out the closing. Communication was next level each step of the way.
Nick was awesome to use! We never had an issue getting a hold of him. Quick response and very friendly
Very knowledge, transparent, communicative.
Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.
The whole Veterans United team was great. They made the whole home buying process very easy. Response times to any questions I had were very fast even after normal business hours. I will definitely recommend to others.
I have been working with VUHL for the past 5 to 7 years and more aggressively searching these past two years. Qualifying was not our issue. As I said the process qualifying hadnt been our issue. Our issue was finding something in the criteria of VUHL, Distance of Location, Affordability, Market availability and not being bullied out of an opportunity that could be reasonable. Well unreasonably it is far from where we'd love to be but near enough we wanted to pull this trigger and pursue the closing out on our Journey. Kudos To Mark Dischert, Chris Angelo who have for the most of our journey aiding in follow ups Erin Bell, Heather Risenhoover, Ally. safe landings now we're preparing to pick up our Keys T-Shirts from Lennar at Aviano from VUHL soon. Thank you Veterans United.
Thank you for helping us achieve our goal. Thanks to Lynn and Randy for helping us make this happen.
Veterans United was by far the most responsive, accessible, and user-friendly lender. From start to finish, their team guided me through every step of the process, answered all of my questions thoroughly, and made sure there were no surprises along the way. The entire experience was smooth, professional, and reassuring. I highly recommend them, and I’ve already been spreading the word at work because of how positive my experience was. Truly an outstanding team to work with.
Easy and awesome. Second time with these folks and always a pleasure
Phenomenal team that we worked with. We were nervous going in that it was going to be difficult but they were always there to help out with any questions. Thanks for all the help and it was great working with you guys. Stacy, Annie and Jason were the best we’ve ever worked with!
