The communication with the team was fantastic. Every question was answered if there ever was one. It felt like they cared about us throughout the entirety of our home buying process. Highly recommend.
Chris Robinson was amazing every step of the way.
We had a great experience with Veterans United.. Joseph and Alyssa did a good walking us thru our loan process. We really appreciated having Joseph show up for our closing. The gift was a pleasant surprise. We would highly recommend using Veterens United.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
Our team was so helpful, they answered every question we had and gave us amazing feedback about our financial readiness for this major step in our lives!
Communication was horrible Micheal Jones did good but there was a hiccup at some point with the other person we were working with because we got radio silence after that
Response from Veterans United
Hi Naomi,
Thank you for sharing this. I’m glad to hear Michael did a good job, but I’m really sorry for the breakdown in communication you experienced afterward. Being met with radio silence can be frustrating, especially during such an important process.
That’s not the level of consistency you should expect from us, and I appreciate you calling it out. I’d like the chance to look into what happened and make sure your experience is fully understood.
Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team did an awesome job.They made everything simple and easy to understand, and they were always there when I had questions. The whole process felt smooth because of them.I really appreciate their help and would definitely recommend them to anyone. Great team!
Sam, Melissa, & Clayton were on my team every step of the way through this journey. They are outstanding in this soldier/veteran's book. A Team I would have no issue "taking down range with me on a mission" as we say in the Army. Many thanks and appreciation. They work ethic and empathy is stellar and represents Veterans United eloquently..Great Job.. I highly recommend to any soldier/veteran
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
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I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
This has been such an easy experience. My team was prompt with all issues and were able to help me understand the process a little better. I will definitely recommend Veterans United to any ex military I know.
This process was nothing but wonderful. Our loan officer and coordinator was stellar and had great communication and was able to get us to close a week earlier than expected. We also arrived to our home and our son had the most awesome package waiting for hin due to the Veterans United team actually treating us like we were a friend rather than a number.
