Veterans United was excellent to work with! The team was great! Thank you, Jeremy,
Genevieve, and Ellen. All employees were friendly and professional. No hidden fees! Used the VA loan with no problems!
Thank you to all the individuals that made home ownership happen for me. Life has been difficult the last few years and everyone at Veterans United made the process as easy as possible. You do not know how much your help means to this Marine veteran. Semper FI
This time around we found success and the home that is a great fit! The only reason for the loyalty to VU was because of the positive interactions on the first attempt to purchase a home.
If I said, Thank you all, and thousand times, it would not be enough... but for the last time...
Thank you & God bless you all!
Great experience and easy to keep the ball rolling with the to-do list
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Thanks for your part in the preaproval process, answering my questions and concerns during closing. It's a dream come true.
My wife and I got our first house but wouldn’t want to go through that experience again definitely felt unsure if we was getting the place and wasn’t explained well or at all about every process so we never knew what was going on.
Response from Veterans United
Hey Johnathon,
First off, congrats to you and your wife on your first home! I’m truly sorry to hear that the journey to get there was so stressful. Buying a home should be an exciting experience, not one filled with uncertainty. It sounds like we could’ve done a much better job of keeping you in the loop and explaining each step along the way. I understand how important clear communication is, especially when it comes to such a big decision.
If you’d like to talk more about what happened, my client advocate team would be happy to listen and see if there’s anything we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please reach out anytime that’s convenient for you.
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Absolutely Amazing!
Thank you so very much!
