We truly appreciate this entire team (Jared didn't get mentioned above - but he was a huge and helpful part of this process, too!). You made so many complicated steps easy to understand and the online portal is very easy to use. Thanks so much for all the little extra encouragements and messages. Everyone was always willing to help!
I didn’t need constant calls from people wanting to connect me with a security company, or even the one that called to set me up with Home Insurance (which took a long time to go through the whole process over the phone before telling me at the very end “oh sorry, we can’t insure you”) I hate having my time wasted, and I don’t understand why VU works with the only company out of almost 10 that I shopped around with, that is inexplicably unable to even provide insurance and requires someone to waste 20 minutes of your time before even telling you they can’t provide insurance. Honestly that was the only frustrating (and somewhat baffling) part of the whole experience.
Also, if I have a house under contract with an agent… don’t have another agent contact me. That seems like common sense.However, the loan team I had was exceptional and I really appreciate how squared away they were.
Over all in comparison to our first time using the VA we did not have the greatest experience. Our realtor on several occasions had to call Rachel for extensive amounts of times to get answers and her lack of communication caused an unnecessary amount of stress with the closing. We hope to have a better experience for the future but thank you to all those involved for giving us a new home.
We want to thank the staff at Veterans United for sticking with us during a very difficult time in our lives. We appreciate their kindness and dedication to problem solving very much. We learned quite a lot about buying a house without a real estate agent. I do not think we would do this again, but the staff helped us enormously to figure things out.
Veterans United went above and beyond assisting me and my wife with our first home purchase! We hadn’t purchased in past due to fear of the unknown and more or less didn’t think we were ready to be homeowners. Entire process went smooth and surprisingly fast! Everything was explained in detail throughout home buying process. Entire team was very helpful! I most definitely appreciate the entire Veterans United Team and will recommend them to other veterans. I will let them know to do their do diligence in advance.
We had credit report errors and they helped us figure out how to get them cleared
I have bought many homes in my life this was by far the easiest process i have ever experienced
As a first-time homebuyer, the Veterans United team with whom I worked was patient, kind and considerate in answering my questions as well as providing me with timely assistance and being highly knowledgeable on the process of buying a house. They clearly gave me great guidance on what to do as well as performed their due diligence in accomplishing the particular duties for which they had direct responsibility. I am HIGHLY grateful for ALL of their hard work!!
I would highly recommend Veteran’s United to anyone looking to purchase a home regardless of the loan type. The staff answered all my questions and concerns and without hesitation. They were, in my opinion, top notch and were I. Their “A” game.
Great experience, I tried really hard to not like a bank but they really won me and my wife over.
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Veterans United and our team worked endlessly to walk us through the process. They ensured we understood every step of the process and kept us up to date. They understood that we were new to the process and were very patient with us.
When we had to move our date up these guys made it happen!!
Everyone assigned to us was extremely helpful and made the process so simple.
