Great team overall everyone was helpful and available. Made this transaction smooth and a great experience
Outstanding Job outstanding customer service serving our nations veterans.
I noted in an email that they may want to exercise more tact in phrasing some questions. (One question in particular was accusatory and presumed that I had done something wrong when I hadn’t.) I called it to the team’s attention and it was never addressed. It left a bad taste in my mouth for an otherwise flawless experience.
Cal was incredible. Extremely responsive, knowledgeable, and patient! Our home search took a long time, and he had no problem helping every step of the way of every single offer.The same thing happened during our search in Missouri with Horace. They both took their time to make sure we understood everything and felt comfortable with each decision. That makes it clear that it’s not just luck getting us an incredible loan officer, but an amazing company that has them everywhere. We would absolutely recommend VU to family and friends!
Veterans United Mike’s buying a home easy, they make it stress-free, they go out of their way to help the home buyer pursue their dreams, they simplify everything and they are always there to help you correct? Any problems that you may have. I never knew homebuying could be so easy or I would have done it way before now. I especially recommend.Maureen O’Hare and Shayna Uelk for there patience and guidance through the process of buying a home.
Alex and her team were fantastic. I would recommend them to any family and friends looking to buy a house. They made themselves available 24/7 to ensure my questions were answered.
Great team and easy to work with!
I would and will recommend Veterans United to anyone looking for a home.
The app the people all great to deal with. Nice and quick with any issues. Thank you!
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An absolutely OUTSTANDING team! They really helped make everything as easy as possible so that I had minimal amounts of stress throughout the home buying process. The team really came through for me and I don't think I could've been paired with anyone better, they were absolutely life savers!
As a veteran of 26 years, I would not recommend this company. It took them nearly 6 weeks to close on a simple $100k mortgage, and were constantly coming back to me for the same requests over and over, after completing the "to-do" list, b/c they stated that the "underwriters" weren't understanding how to handle documents, divorce decrees, alimony, banking statements, etc. They had a never-ending "to-do" list, that they couldn't tell me how long it was bc they kept telling me "it depends on the underwriters", never a direct answer unless I demanded a direct answer as the customer. It was unbelievably drawn out and the pure lack of instructions or warnings on things not to do while a mortgage is being processed is another business model failure that Veteran's United really needs to re-look at. Telling me in week 5 that I can't move large amounts of money in or out of my own checking account, or it may cause further delays is another example. Telling me this the Friday before closing on the following Tuesday, and also having to reschedule the closing 3 times was purely ridiculous. The business model is terrible, doesn't work, is not customer friendly, and drug the process on for WEEEEEEKS. Completely disappointed and will never use them again. I used my credit union just 1 year earlier to purchase another similar condo property, and we closed in 3 weeks, and i barely had to submit anything beyond a credit report, income proof, etc.
Response from Veterans United
Stephen,
I’m really sorry about the stressful and frustrating experience. Our team is available to discuss one-on-one if you’d like. I’ve left you a voicemail with my contact information as well. Client Advocate is here to support you now and beyond closing. If something needs follow-up or you have lingering questions, we’re here to help with those things.
Please reach out anytime,
Dave, Client Advocate
I could not be happier with the team I was blessed with. Thank you so much
It is hard to build a team in this business or in any business where you can talk to ANY of the team members and you will get the same professional and prompt service regardless of who it is. Veterans United has built something that most companies struggle to build and it is rare that you work with a team who all share awesome character traits and who understand the importance of reputation as a whole. Thank you for all that you have done for me and my family
