VU was very quick to respond when I initially reached out about buying a home. They made the process very easy. Would recommend them wholeheartedly!
The service wasn’t what I expected based off the reviews I read. It wasn’t a horrible experience, but it wasn’t what I was led to believe.If honest feedback is required: I think I spoke to my loan officer 2 times total over the phone. I did receive some email traffic from her but I expected more direct communication. Several times she would state she would call me but would not follow through. Not what I was expecting from the VU team. No follow through the entire last week of the closing.The concierge was great. Contacted me more than any other team member and was very professional and knowledgeable. He appears to care greatly about his job and the customer.My loan coordinator was excellent. Very prompt and answered any questions in great depth and detail. I was never left wondering.Overall; I wouldn’t recommend VU due to the lack of communication overall. But I will say their application and verification process was extremely easy. Thank you.
Response from Veterans United
Thank you for sharing your honest feedback with us John. I’m sorry to hear that your experience didn’t live up to the expectations set by the reviews you read. We aim to provide excellent support throughout the homebuying process, and I apologize that we fell short.
I understand your frustration with the lack of direct communication from your loan officer, especially when promised calls weren’t followed through. This is not the level of service we strive to provide, and I appreciate you bringing this to our attention.
On a positive note, I’m glad to hear that both your concierge and loan coordinator provided excellent support and communication. It’s reassuring to know that they were able to assist you effectively and that our application and verification process was easy to navigate.
We take feedback like yours seriously as it helps us identify areas for improvement. I’d like to look into what happened and ensure we address these communication issues properly. Please reach out to my client advocate team. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Great easy process. I needed a lot of guidance because I'm not very tech small, and everyone was so helpful . Great experience.
Thanks again Daren. Its been a pleasure dealing with a professional like yourself. Keep up the good work.
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Thank you for working so hard on my file and getting this done for me. Your team was awesome and extremely friendly. Very knowledgeable as well. Thank you.
Some of the information for the utilities for Ohio were incorrect
Heidi and her team did an excellent job helping me close my loan. I would recommend for anyone looking to get a mortgage to use veterans United and Heidi and her team. Thank you very much.
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The process this time around seemed way smoother.Thanks for everything - let me know if those interest rates drop!
I was blessed to have the best package team to experience my first home purchase. A Team don’t have nothing on The Best Team in home purchasing. Love you all from the bottom of my heart. We are Family if you didn’t know now you know.
Veterans United Team crushed this one. We had some tough times but Tom and Rachael absolutely pulled through and did it with incredible professionalism, superior industry knowledge and most of all client first compassion. I’ve been in real estate for a few years, bought a few houses myself and between Tom and Rachael they are the best I’ve ever worked with… take note upper management your replacements have been identified.
As a first time homebuyer I was really nervous to go through such an unknown process, but Veterans United made me feel so comfortable and worry-free the entire time! They handled pretty much everything and provided wonderful resources to help with the move. I will continue to use their services should I ever decide to move again. AMAZING SERVICE!!!
Way to treat a vet. This team pushed forward. They said they can close in less than 30 days and 28 days later I am a home owner. You guys rock!!
Alec, Rachael, Jesse and the remainder of the Veterans United team did a fantastic job of getting everything in place for the purchase of our new home. The closing was a breeze due to their hard work. I am very happy with results. Thanks for helping me into my new home.
