The underwriting process was VERY stressful, and made the home buying process VERY difficult. It put our family under an unnecessary amount of stress, and common sense was not always at the forefront.
Response from Veterans United
Hi Matthew,
I’m so sorry to hear that the underwriting process was such a source of stress for you and your family. Buying a home should be an exciting time, not something that feels overwhelming. It’s clear we missed the mark here, and I truly regret that your experience wasn’t smoother.
We’d love the chance to dig into what happened and see how we can improve for future borrowers. If you’re willing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime, and we’ll get back to you as soon as we can.
Thank you for sharing your feedback—it helps us do better.
Ryan and his team truly cares about their customer and wants to get them in their home. He did things that I never thought of not only get our home but keep the payments low. Even with my credit score not the greatest they worked have never stopped giving their best effort. Now I am a homeowner thank you. My family thanks you all we would not be in our home if it wasn't for all of you Thanks and especially to Ryan .
I really appreciated Veteran United and especially Steve Schuh, my loan officer, on my journey to buy my first home. It was a very easy and pleasant process. Words are not enough to say how much I want to thank them!
Everybody made me feel really good throughout the entire process
So grateful for the Veterans Home United team. I feel confident about the home im in and am so grateful to have worked with an amazing team. Especially Julie :)
I want to thank the team as this was my third home purchase but by far the easiest mortgage provider to deal work of all three.
I will tell my friends about how easy it was to contact them all the way up to closing. They made my home buying experience amazing during a global pandemic! Through a retirement, transition to civilian from military, and loss of a grandmother, this was one thing I didn't have to worry about. My daughter and I or very happy in our new home. Thank you VU!
Really great team to work with! They made this process easy to purchase our home. They all were excellent with communication and responded in a timely fashion. The app made it easy for all of us to stay in contact. We were happy to work with Tyler, Jim and Drew!
We had an opportunity to go with another loan co. That ironically fell through at the last minute. I called Tyler back up and he kindly was waiting in the background, understanding and helped us get our home after all that turmoil. I can’t say enough good things about Tyler and VU. We appreciate all their hard work and kindness through this process as home buying is stressful for the buyers!
Without VA home loans, getting a house would have been impossible. I am ever so grateful that such a program exists for us veterans. Thank you so much from the bottom of my heart and soul!
Glad Veterans United worked so hard to get this done.
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As a first time homeowner, my VU team was incredible. They truly made me proud to have served. And I truly appreciate their service. Salute.
The whole experience was stress free. The team was professional and everyone exceeded my expectations. Highly recommend if you’re looking to buy.
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
They made a big life process so smooth. I felt comfortable to ask any question and responses were always quick and helpful. And they were just plain NICE. HIGHLY RECOMMEND.
