Billy was amazing, very understanding and easy to work with! This was my second time with Billy and will continue to work with him in future
Quick and easy. These guys know their stuff and keep you informed and walk you through every step. Thank you Kris Carmichael for making this process so easy and getting me and my family our dream home on 7 acres. Any vet looking to get a home these guys get it done and keep you informed the whole way.
They are excellent!!!
Veterans United has been helpful from the beginning. After shopping around various lenders this one stood out to me better than the others. No spam text messages, No spam calls. They were very clear with what my options were and I believe they truly cared about the borrower's needs. One thing I would say they could improve is the communication between lender and borrower. Instead of having the borrower directly reach out to the lender, I would try to maybe schedule a call and give an overview about the offer you are receiving and things that may or may not change in your disclosure. I know the borrower can just call and request this information but as a courtesy to the borrower, I would have preferred a call because my disclosure changed numerous times .It would have been nice for the lender to call me about these things once in a while. Overall though, great experience. I would recommend to others.
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Kara and her team were amazing to work with. They went above and beyond and were so helpful during the entire process. She answered every question we had and was only a text away. I would absolutely recommend Kara to anyone.
Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easy to work with answered all my questions
Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!
Derek was Aces!! He made my transaction comfortable, smooth, and removed my worries. He was there throughout the whole process. Always asked questions, and always answered or returned my calls. Thank you Derek!!!🙏🙏🙏🙏
I keep returning to veterans united because of their amazing customer service, fast response times, and genuine care for their clients.
