They were great people to work with. Always quick to respond and usually could answer any questions I had as they came up through the process. I also liked that they had a no B.S. approach to everything and was straight forward and transparent through to the end.
The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
i found it seemed more like defending myself in a court of law rather then borrowing money to by a home , way to many people involved and for sure to many questions , i received my loan but had a lot of heat burn along the way.
Response from Veterans United
Hey Richard,
I’m really sorry to hear how overwhelming this process felt for you. Buying a home should feel exciting, not like you’re being put through an exhausting or stressful back-and-forth. I can understand how dealing with multiple people and being asked so many questions could start to feel frustrating and even discouraging.
While there are times when additional questions are needed to complete a loan, that shouldn’t come at the cost of making you feel uncomfortable or worn down. It’s important that communication feels clear, respectful, and supportive throughout the process, and I’m sorry that wasn’t your experience.
I appreciate you sticking through it to closing, but I regret that it came with what you described as “a lot of heat burn” along the way. I’d really like the opportunity to learn more about what happened and see where we could have done better.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Ryan is the man when it comes to a smooth and easy transition for refinancing. He kept me updated about everything through the whole process. Thank you Ryan and to the rest of the Veterans United team.
May was absolutely a pleasure to work with throughout the process. He went way above and beyond anyone could ever expect.
Buying a home can be incredibly stressful, but the entire team at Veterans United made the experience feel easy and supported from start to finish. Their communication was excellent, and the additional resources and guidance they provided truly helped take so much of the stress off our shoulders. We’re incredibly thankful to everyone involved for helping our family through such an important milestone.
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
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By the time we came across Veterans United it had been our third time going under contract in the past year and a half, causing us to have low expectations for this one. That being said not only was Andy on the ball and responsive at every step but he did not try to inflate our idea of what we could actually afford. This made my wife and I confidant that himself along with the Veterans United team were in our corner truly acting on our in our best interest as a family. I couldn’t recommend Andy enough and will definitely be telling my Navy buddies to talk with him before house hunting!
Ben and his team were very helpful and patient with the questions and checklist I had to accomplish to refinance. Thank you!
Seth Crain was very professional throughout the long process. He was available to answer all of our questions and helped us through some tricky situations with never a complaint.
Would highly recommend Veterans United and ask for Seth.
Andrew Glaves, Major, USAF, BSC (ret)
They were very helpful during the whole thing. They never let me down. They were always there when I needed them. It was great working with them.
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
They were really helpful a little hectic towards the end of closing but always with a great attitude to hit the finish line
