On time - friendly - honest and straightforward- we’ll done
A very professional staff very responsive if there are issues, they are a great team and well lead
This is my second time going through Veteran's United, and even when I didn't know where and when I wanted to buy, the team was patient communicative throughout that entire determination. Once things started rolling, everything was so clear and easy!
My personal advice: I had shopped around for a lender for a minute until I decide to go with Veterans United. I am very happy with the choice I made, you will be too. "Thank you, Mr. Kaplan"! Josh and his entire team were Great though out the process. They always kept me informed step by step and always had great follow-up. Thank you again.
Mike was phenomenal. Though issues arised throughout our time working together. We conquered every issue that came up. Mike made my issues painless and easy thank you all
The team who worked with me are outstanding! The entire process was extremely beneficial, informative and not stressful. Our team handled all questions quickly and made it easy to understand. We greatly appreciate all and will highly recommend Veterans United to anyone seeking excellence in purchasing a home.
Ready to see for yourself?
Experience first-hand why 380,519 homeowners give us a perfect score!
Martin is phenomenal at what he does. We had a short time frame and this gentleman far exceeded expectations and got us closed even earlier than we needed! He literally made himself available at all hours of the day and was always quick in responding. I can't thank him enough.
Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
Wow, where do I begin? Veterans United and my team of Adam, Amanda, Rich, and Shannon are all Rock Stars! I began my journey to homeownership without a clue, luckily these guys and gals were there every steps of the way. From outstanding customer service to personable interactions and did I mention they have streamlined their process, so you have your own portal that allows you to track the process/progression of your loan? Well, they do, and it's great. Veterans United doesn't just get you pre-approved and tell you to do ABC, they have videos, and articles that further explain each step of the process, detailing what to expect, why this step is necessary what the next step is. Simply put, they bring their a game every time.
Couldn’t be more proud and happy of how veterans united treated me and my family.
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Response from Veterans United
Thanks for sharing your feedback, Mr. Hampton. I'm sorry to hear about your experience. I understand how frustrating it would be to receive a document months after closing and to experience significant delays during the loan assumption process, especially after approval had already been provided. I can also appreciate how disappointing it must have been for the escrow to fall through.
This is not the level of communication or service I want anyone to experience. I would appreciate the opportunity to learn more about what happened and review your concerns.
If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside of those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. I hope you'll give me the opportunity to look into your experience.
Sincerely,
Claire S., Client Relations Manager
Easy and quick
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
Cris did a great job of working with us through the entire process
Thanks to Bill Musick and his team, I was able to purchase my Dream home in GA. I closed in July and haven’t stop smiling since. Bill and the team made my process super smooth and answered all questions and concerns quickly and thoroughly.
Corey was very thorough and professional throughout the process. I don’t see myself using anyone else in the future
Scott was A+ . Of all the people in the move process, he was the most helpful and pleasant. I really stayed with VU despite competitive (possibly better) rates with another company because I liked working with Scott and I trust him. Give him a bonus.
Ben and everyone was so great. Hopefully in the future if I buy another home I get the opportunity to work with them again.
