Made the process extremely easy and streamlined. Extra shoutout to Kimmy and Colbey since it doesn’t give me the option to review them as well!
When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
Ben Choi is the best very pleasant all the time have done business with him twice love him
It was great having a team that understands the VA loan process and worked to maximize every benefit for me. Everyone from my realtor to the loan officer and underwriting team were professional, courteous and informative as we moved through the stages of home buying.
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Everyone was supportive and helpful.
Will definitely use the again!
Loved how the app worked.
Carrie was very kind and friendly, will get the job done. This was an easy process with extremely helpful people, would recommend it to any vet looking to use their VA loan.
So easy
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Always answer as soon as I had questions
Zach and Britney were amazing! Zach helped me throughout the whole process start to finish. He was able to explain the process of homebuying and was very knowledgeable on VA home loans.
Fantastic team and on top of their game. Easy to reach when needed. Went above and beyond my expectations couldn't be happier!
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
Buying a home can be an overwhelming process, but having a trusted professional who ensures everything runs smoothly makes all the difference. That’s exactly what they did for us, guiding us every step of the way and ensuring the home we purchased was the right one.
I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.
Response from Veterans United
Hi Lamar,
I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.
I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.
If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S, Client Relations Manager
