With Veterans United the closing cost were higher. There were no grants offered.I really feel like I got taken advantaged of and ripped off.There were people that were part of the team that were not needed and I never utilized. So they got part of the closing cost.I also plan on posting on social media about how Veterans United took advantage of me.
I'll make sure to share with active Military, Veterans, Freemasonions, the Fraternal Order of Police, and whoever else will listen.
Response from Veterans United
Hi Eric,
I’m really sorry to read how this experience left you feeling taken advantage of. That’s incredibly upsetting, and I understand why higher closing costs, especially without grant options, would feel discouraging and unfair. I also hear your frustration around feeling like there were people involved who didn’t add value or support for you.
I want to be clear that taking advantage of anyone is never our intention, and I’m sorry that’s how this came across. Closing costs and available assistance can vary based on a number of factors, and we should always do a better job explaining what applies and why, so nothing feels unexpected or unnecessary.
Your feedback matters, and I’d truly like the chance to understand what happened and help address your concerns directly. Our Client Advocate team is here to listen and review this with you. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
This is my second deal with VU. There is nothing I would change to make it any smoother I had a mortgage and they notified me when I was eligible and rates were favorable for me to cut my payments by $333!! They called me!!! Can’t wait to do it again. Thank you
When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
It was a rough start but ended with a successful accomplishment
Ready to see for yourself?
Experience first-hand why 361,047 homeowners give us a perfect score!
Zachary was awesome, always on top of everything, fast to respond. Great with explaining things for me to understand. 10/10 experience.
Outstanding!!!!!!!! All those involved walked us thru every step and gave great advice. I had my certificate since November 1981 and never thought of buying a house until now. My wife and I were looking into buying a mobile homes in a park and then I remembered my certificate and decided on a real house instead. You all were SO amazing THANKS TO ALL INVOLVED, you did yourselves PROUD!!!!!!!Again my wife and I thank you all!🫡🫡
Carrie was very kind and friendly, will get the job done. This was an easy process with extremely helpful people, would recommend it to any vet looking to use their VA loan.
Veterans United and the gang were awesome to work with. I would Highly recommend them to anyone. Thanks again to Spencer and his team. Happy New year too all
This process was very effortless and professional. The team executed exactly what they said they would and we saw no issues with any of the process.
Ready to see for yourself?
Experience first-hand why 361,047 homeowners give us a perfect score!
Chase, Ashlyn, Christina and the entire team made this home buying process stress free and enjoyable. The app worked flawless throughout the process, and there was never a time during the entire home buying experience that someone wasn’t in constant communication with us. I also really like how Chase and Ashlyn would basically light a fire under our realtor to make sure the process was moving as scheduled (that was unexpected but really appreciated). We will definitely recommend VU and use them again in the future if needed. Thank you! Mike and Tisha Geske
The whole team was great. Thank you!
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
there was a lack of communication with any of my team
Response from Veterans United
Hi Elizabeth,
I’m really sorry to hear that communication felt lacking throughout your experience. That’s frustrating, and it’s not the level of support we want anyone to feel while going through the loan process.
If you’re open to it, our Client Advocate team would like to learn more and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The whole process with Veterans United in whole was good. There were a couple of uh oh's but in the end they came together Andhra got everything back on track so that we were able to close and be in our new home for Christmas.
