This was my second time working with John and it was great!. There were a few hiccups but wasn’t anything on their side. The app was also updated from the last time I used it and made it easier to sign and upload documents.
Super customer service in an excellent experience.
Working with Mr. Todd Rozanski at Veterans United was nothing short of exceptional. From the very beginning of our homebuying journey, Todd demonstrated a level of professionalism, care, and dedication that truly set him apart. Purchasing a home can often feel overwhelming, but Todd made the entire process smooth, transparent, and—most importantly—stress-free for my wife and I.
After a long struggle figuring out what job to take and where to live, we finally made our way to Tennessee. We said no to many and found the right home for us, our fur babies, and our plants. It’s an acre with a pool and a fenced-in backyard. Happiness was found with the help from our realtor and VETERANS UNITED!
My Team Heather and Bri were great!
Kim was amazing.
Veterans United goes over and above to make sure I aware of everything going and walking me step to step through the process.
Ready to see for yourself?
Experience first-hand why 370,102 homeowners give us a perfect score!
Everyone on my team did a fantastic job of making this experience go smooth. Starting a new chapter in my life and I had a lot of questions. The questions were answered in a timely manner. Very professional and outstanding. Very happy with results.
Colin was great throughout the process: he was available, friendly, and kept us updated.
This is my second time buying a home but the first time using veterans united and I will always use veterans united in the future if I end up moving on. It was the easiest process using VU which was such a relief for me.They were there every step of the way to answer any questions, explain things multiple times if needed, lol. I cannot recommend them enough, it's the only way to go.
Team service was OutStanding, support was given from beginning to end a very pleasant experience...
From original loan to the painless refi process with Matt Lucas and his team, I can proudly say they work for the veterans they are serving! Great communication the whole way through! Highly recommend using VU for all your home loan needs!
Ready to see for yourself?
Experience first-hand why 370,102 homeowners give us a perfect score!
Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!
I love that you have a team that helps you with every step of the process.
I have a great deal of respect for my team of professionals who helped me during the home buying process. They helped me find answers to my questions and choose the best mortgage for me. They helped me find the house I was looking for then took me through the whole process.
Zach is absolutely amazing! 10 out of 10 experience and communication!
The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
