Absolutely amazing service. Right from the beginning VU made everything easy. They told us exactly what they needed for us to get our pre-approval and then ultimately our final loan through. Allie our concierge was the best and made transitioning all of our home services so easy we did it on the phone in less than an hour.
Great overall experience! 2nd time customer, returning customer. Very informative, flexible, and competitive market-wide.
The team made our job better and anxiety less.
I decided to try VU on a whim just to see what I may have been able to qualify for and I have to say that the entire experience and process was extremely easy. It was seemless, very quickly processed, any issues that arose were squashed quickly and easily, I was completely amazed by the whole team. They were all awesome, I have much respect for them and how well they all worked with me. I can now say that I am a proud, first time, new home owner and it only took 3 months for the entire process, start to closing!
I am so appreciative of James and his whole team. They were quick, patient, responsive, and very helpful! I could not have asked for a better, quicker, or smoother process!
This was the fastest and easiest refinance I have ever done or even heard of. Absolute professionals!
This is our second time having a mortgage with VU and we’re so lucky to have Scott B. take care of us again! My family and I thank you again for making this process as easy as possible! Always such fast return on items needing to be taken care of. We will always use VU and recommend to fellow vets!
Happy I met them
I can't say enough about the team at Veterans United. It started with the credit agent working with me to get my credit score to the right level and beyond so I could get the house I have always wanted. I started at around 600 and by following their advice and steps I was at 680 in just a few months. The loan team worked so smoothly. They coordinated and organized everything I didn't feel like I had to do anything but tell them which house I wanted. They send messages when I had a new task to do. I received several calls just to update me on what was happening and what would be happening next. They found solutions when problems came up where the realtor was always ready to give up and show me a different house when I wanted a very specific property. I feel like I haven't talked about Shelly the koan coordinator and I want to make sure she gets credit too because she was always on top of anything that needed to be done and ready to help with anything that we needed. She solved as many issues as Ross. If he wasn't available she would step in and handle the problem. I WILL NEVER USE ANYTHING BUT VETERANS UNITED TO BUY A HOUSE!!!!! Last time I bought I used USAA and I wasn't taken care of like this. I can't give enough praise to the Veterans United team.
Veterans United has been there for us both times we have bought a home in the Fort Campbell, KY/Clarksville, TN area. Outstanding team with the resources to help you not only purchase a home, but help you get in a place with their credit building team to purchase a home.
Rebekah and her team did a phenomenal job at getting us to the closing table! They worked tirelessly day in and day out, going above and beyond the call of duty to get the job done and picking up the slack of others to make sure we got into our new home!! We couldn’t be happier with VU and the amazing customer service they provided! They all made us feel more like family than just customers! We would 1000% recommend them to everyone we know!! Everyone was so genuine and supportive!
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Very helpful and personal again. 2 for 2!
This has been the smoothest home loan process I've ever been through. Very professional, responsive, and encouraging.
