Honestly I couldn’t speak more highly of the entire team. Really felt looked after and I would recommend them to any vets looking to purchase a home
Great service. Thank you
I can only repeat what I have already said. GREAT JOB TEAM!!!!!!
Honestly VU definitely helped me and my wife a lot… my loan officer from a scary/ second guessing first time home buyer to exactly what I want
I recommend Veterans United Home Loans to all veterans seeking to purchase a home. Thank you, Jessica Fitzgerald, Ashley, and the rest of the crew at Veterans United Home Loans. We are happily settled.
Overall great learning experience. Awesome group to work with across the board
Nick and his team were absolutely wonderful! Responsive, helpful, kind, knowledgeable, and most importantly they really cared about what was most important to us!!! Thank you alllll!!!! We are so grateful for your hard work and support!!!!
Veterans United was amazing, they helped me every step of the way. They made my home buying experience easy and enjoyable
The entire team: Brian, Josh, and Jacinda, were all incredibly professional and pleasant to work with. I did not expect my first time applying for a VA home loan and purchasing a house to be anywhere near as easy as my team made it; especially considering I was overseas and eight hours ahead at the time. My team took all that in stride and made it happen!
Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!
It felt awesome to work with such an outstanding team at Veterans United..
They team really did their best to close on time despite the Thanksgiving holiday!
I would like to honestly say that my experience was terrible for my first time buying a home. I did not feel like my loan officer was on my side at all. Communication was minimal at first until we first started. Then once we started found our home then the numbers started coming in. Everything looked good. And during each step the numbers started going up across the board. This happened until the very end. It seems like I was being milked for every last drop.Then when confronting about the numbers it was made so confusing that even Matt(Loan Shark) had a hard time deciphering it for us. In the end it was the house we wanted and it was too late in the game to change and I’m sure they understood that as well. All in all we got our house and God will provide as he always has. But I highly recommend trying to get another loan team and make veterans you last choice. Even our realtor said that he would not recommend them. Your realtor will probably have better choices since they seam to be more on your team. The next house I purchase, veterans united will not get any of my money or stress from it. So glad this is over.
Response from Veterans United
First off, I’m really sorry to hear that your first homebuying experience was so stressful. Buying a home should be an exciting milestone, and it’s disappointing to know that we added frustration instead of making the process easier for you. I want you to know that your experience is not the kind of service we strive to provide, and I’m truly sorry we fell short.
It sounds like there were some significant concerns with communication and transparency about your loan, which made things feel overwhelming and confusing—that’s not how we want anyone to feel during such an important moment. Thank you, Jason, for taking a call from Sarah with our Client Advocate team to relay your feedback about your home buying experience. Our team continuously strives to improve and cannot do so without candid communication. Your Loan Officer, Matt, and our whole team will continue to be available to you should any other issues arise.
Thank you again for your feedback and for giving us the opportunity to help you buy your home. I hope you’re enjoying your new home now that the process is behind you.
I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!
First of all I want to think Veterans United Home Loans for being very helpful and easy to work with. It was very simple to do. They layout all the tasks for you to complete along the way, and your Home Loan team will be behind you the entire way.
