Kara and her team were amazing to work with. They went above and beyond and were so helpful during the entire process. She answered every question we had and was only a text away. I would absolutely recommend Kara to anyone.
Thank you so much for the great service the VU team provided me and my family. We recommend them to everyone and every service. Keep making Veterans and service members as happy as your team has made us.
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easy to work with answered all my questions
What I really like about veterans United, is that they made a potentially stressful and arduous process seem so seamlessly easy! Veterans United was awesome, from start to finish! They kept me informed every step of the way, with texts, calls and emails! Thank you for making this experience so smooth!
Thank you so much for serving those who served!
Derek was Aces!! He made my transaction comfortable, smooth, and removed my worries. He was there throughout the whole process. Always asked questions, and always answered or returned my calls. Thank you Derek!!!🙏🙏🙏🙏
I keep returning to veterans united because of their amazing customer service, fast response times, and genuine care for their clients.
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Ryan is great and has helped me with my initial purchase of the home and refinance.
Eric was really good very easy to work with super cool guy would recommend to anyone! The whole team was good people im not easy to get along with under stress and they all kept their cool keeping mine! Very satisfied!!!!!
I’ve been active duty for nearly 28 years and this was my first home purchase. Josh Jennett absolutely set the standard for future home-buying for my family and me. He was ahead of the problem curve by several steps led the way over the goal line. Josh is a tier one representative for home-buying and VU is lucky to have him on the staff.
Sr. Loan Officer Mark Manos delivered well beyond our expectations and we couldn't have asked for a better service as first time / VA buyers. He consistently managed the entire process to work in our best interest, was transparent throughout, and answered every single question as an expert with seasoned knowledge. Highly recommended for any vets in the San Diego region.
Very thankful that I went through the Veterans United team to get our loan. Very pleased with the outcome. Thank you, Jill, Mike, Neisha, Andrew, Shane, and Kendra!!
My team was amazing and I’m so glad I was able to experience them!
Corey and Sam were great. They helped everything go smoothly.
Sam and his team was great to work with. Explained all the steps clearly and made a stressful transition easier for us with his great communication skills.
