Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
464,518 reviews
811 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,518 unfiltered reviews

Starting on Page 219 of 15,484. Return to Page 1

1.5 out of 5 Stars

I would absolutely recommend Ross Pierson! Everything else was a hassle.

Response from Veterans United

Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.

I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Jake Force and his team were absolutely amazing. I will use Jake and Veterans United from here on out.

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars

Wonderful to work with the crew. Thank you for everything you do.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars

Exceptional service, Incredibly knowledgeable and kind. Will always recommend Veterans United.

headshot image of Sean Newcomb

Loan Officer: Sean Newcomb

NMLS# 2774698

5 out of 5 Stars

As a first time homebuyer in this manner, I had many questions that Zach eagerly and thoroughly answered in a very timely manner. He guided us through the seemless process from start to finish with just the right amount of communication. I'd definetly use him again!

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Photo submission from Terrill T.

I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.

headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars

None

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

4 out of 5 Stars
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

Ready to see for yourself?

Experience first-hand why 370,240 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars

The app is very user-friendly and made it simple to stay organized during the mortgage process. But what really stood out was the people at Veterans United—their support and responsiveness made all the difference. Thank you so much!

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars

I have zero complaints. Rich specifically was an invaluable asset to purchasing this home but the team as a whole really made it feel like I had people on my side. Very happy with my experience.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars

Collin and Kristine were very easy to work with cannot say enough good things about them.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Photo submission from Kimberly D.

Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.

headshot image of Ryan Anderson

Loan Officer: Ryan Anderson

NMLS# 1393748

5 out of 5 Stars

Absolutely loved my team! They were amazing and if/ I buy another house I’d choose them over and over again hands down love them

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars

We had a great experience working with Veterans United Home Loans. Our journey started back in November 2025 when our first contract with a seller fell through. It was definitely frustrating, but their team stayed with us, kept us motivated, and helped us keep pushing forward.Thanks to them, we were able to secure our home in Virginia Beach on March 29, 2026 and we couldn’t be happier.Billy and his team were awesome throughout the whole process. They were always on top of things, easy to reach, and made everything feel a lot less stressful. And Spencer, honestly, some of the best customer service we’ve ever had. Super helpful, responsive, and just great to work with.Overall, they made a stressful process feel smooth and manageable. We really appreciated how they treated us and would definitely recommend them to anyone, especially fellow veterans looking to buy a home.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

4 out of 5 Stars
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars

Cameron Whitaker was amazing and handled all of our issues that popped up with no issues!! Because of him alone, I’d recommend this company.

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars

The whole team was amazing from start to finish

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

Ready to see for yourself?

Experience first-hand why 370,240 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Amazing experience. Never in my life did I I think I would ever be a home owner. Philip and the team are absolutely amazing and made me feel like I was their only priority. Honestly going to miss them now that we closed. Thanks for all the hard work and dedication to helping me.

headshot image of Philip Dercher

Loan Officer: Philip Dercher

NMLS# 2736676

4.5 out of 5 Stars
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars

Veterans United has always been the go to company for me over three moves. The team is always professional, helpful, and quick to provide information during the home buying process.

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars

Great experience. They made my home search easy and stress-free.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Photo submission from Christopher J.

I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars

The whole team was very attentive and responsive to our needs. Such a great service, this is not my first time buying, but they made it easy. First-timers need this service because it can be stressful.

headshot image of Laura Wilson

Loan Officer : Laura Wilson

NMLS# 2416449

5 out of 5 Stars

I thank God for you 😂🙏

headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

Everyone on the United Veterans team was professional,courteous,acccurate, and above all polite.The entire loan application process was conducted flawlessly.The team regularly called just to see if things were going well and that they had exceeded my expectations.
Especially-Paul Farnam.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $100,000 toward your new home! No purchase necessary; see official rules for details.