Veterans United was very responsive to any questions I had, There were several obstacles that were presented during the loan process, and they stepped up to help me navigate the issues, which were not Veterans United created !!! I give them and A+
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
Mike Wilson, our loan officer along with his professional team, was always very responsive, patient with our questions (Lol, we had a lot), and understanding. One word to describe Mike Wilson would be outstanding! He did exactly what he promised. And that was to get my wife and me, into our brand new home as quickly and as smoothly as possible. We are blessed to say that our experience with Veterans United has been nothing but amazing. We could not have asked for a better group of individuals to help us with our home buying purchase. #ProudVeteranhomeowner
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Everything went very smooth other than the closing phase. Requires some extra attention to detail to void the unnecessary delay resulting three additional days at the lodging.
Very helpful! Answered all of my questions, and kept me updated at all times.
I was not just a first-time home buyer; I started this process with what few hours I could spare in a combat zone. Dylan and his team were patient and helpful. They did everything they could to accommodate to my demanding schedule.
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
Would have been a 10 but a small mistake was made they admitted to it and compensated for it
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I really appreciate the "Team Approach" to getting things done!
Sometimes there were too many people
Involved with the loan, and it got very confusing who to contact...., but Emmy did take the lead
Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.
Seamless process, excellent communication
Everything was smooth and guided, just had a hiccup on the signing
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Steven and the whole team were wonderful! Steven was so caring and responsive; really quick to answer all our questions. I will recommend him to anyone I know who plans to purchase a home. Thank you so much for everything, Steve! 🙏🏽😊
