Jamie and her team did a great job. They were able to pre-approve me for much more than my original lender and were great with their communication throughout the process. Much mahalos to Jamie and her team!
Thank you VU! I gave up $10k in closing costs from the buyers preferred lender, the VU team was that good! Zero regrets!
Exceptional,outstanding, incredible,professional,informative, comforting and let’s not forget they deliver. For me Veterans United or nothing.
This was an outstanding experience with the entire team. Very professional, attentive and exceptional service.
Communication was decent but closer to closing communication was terrible
Response from Veterans United
Hi Jacob,
Thanks for sharing your feedback. I’m really sorry to hear that the communication dropped off as you got closer to closing. Buying a home is a big deal, and staying in the loop every step of the way should always be part of the experience.
My team would love to dig into what happened here and see how we can do better in the future. When you have a chance, can you reach out to us directly? You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
This company is the best you can ask for. They make sure you are well taken care of, and you don’t feel that they are just out to get your money, also to be doing everything online this process is very smooth.
Never hit a snag, never wasn't informed, this is the way to get a mortgage.
Great team to worked with . They helped close my house quickly
This was a challenging process for my husband and I. This was a new experience for the both of us, and we had a great team to work with. Thank you!
All and all I would do it again…
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Veteran United helps even before anyone starts the first step of obtaining and buying your home. Once the process begins it’s just a matter of time before you get your home.
Dealing with your Company was a very pleasure experience
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
Thanks for all the hard work! I really appreciated all the effort the team put in to get this done. Total shoulder to wheel effort.
