Everyone was very friendly, knowledgeable, helpful. Everything was done in a timely manner. Excellent communications. I would highly recommend Veterans United!
I hope anyone interested in buying a home chooses veterans united, a peace of mind with a great group of professionals
Thank y’all so much!! Every single one of y’all made the process smooth! We appreciate the patience, kindness, knowledge, and sweet gifts sent such as the very cute blanket with our names , and socks! We really can’t thank the team enough! We are grateful and blessed to have had the pleasure working with y’all.
Please feel free to use the other comment. I might add that their ability to apply teamwork with our real estate agent was incredibly helpful! They all stayed on the same page, working very hard on our behalf. This was super important!P.S. My husband is really looking forward to receiving his t-shirt , and we enjoyed the other surprise mailings we received - a nice touch from Veterans United.ALSO: I had already submitted a comment about how well I was able to navigate through the paperwork and how delightful the graphics have been. Your computer programmers have done a SUPER JOB on all of that -- really impressive!! Thanks! You all helped Eric and Brittany look even better, if that's possible!
You guys are the best! No bull genuine best!! I just want to have you all over for dinner so you can check out the pad you helped me turn into my home!!
This was my second home purchase with Veterans United. I highly recommend them. Buying a house and selling one on the same day can be overwhelming but the team made this so much easier.
Thank you to Nathan, Heather and Hazel for making this as painless as possible.
I was so nervous buying my second house because it was out of state, but Veterans United held my hand through it all.
Great Company, Excellent Team. Outstanding in all phases of home buying.
Veterans United made me feel like an important person and made the home buying experience very small town feel - they were easy to work with and handled the tough questions head on . It’s good to know that You do matter in Todays world . Much appreciated!!!!!
I cannot believe the level of customer service, I received from Veterans United! I am so incredibly appreciative for Clayton, Bethany, Jessie and Veterans United! Thank you for your hard work and dedication because of you all my family and I now have a place to call HOME!!!
Everyone was nice and professional.
Thank you for making this process less stressful, easy and friendly. Thank you, Cali and I appreciate it.
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Would be nice to be told in advance before someone makes the decision to commit to get the loan by being informed of all the fees up front.
The fact after I went into a contract knowing a little to nothing of how much I would need for all the services is a huge let down. The word “estimate” is used a lot and honestly I feel like it’s very “lazy” to use that word freely to lock someone into a binding contract. All lenders should definitely explain up front the costs of everything. Yeah, it may scare some of your customers away but in the end with how much the Underwriters scrutinize every details of someone’s personal life you’re bound to lose customers due to their lifestyles, habits, or past history in life from those guys.
I am the kind of guy that doesn’t like my money to be played with or taken advantage of and I am not saying that happened to me. Though at the end of everything, you knew how much everything is going to cost for the most part with the fees and titles going out to everyone, so that information should’ve been told up front because you do this everyday. I express that this definitely should be done especially for first time buyers. Maybe not so much for someone who has been through the process a few times. I was still spending money freely thinking that closing costs were only going to be 3-4 thousand after I put up $2k and the seller put up $4k. I didn’t know that it would come out to be about $19k or more and with whatever wish-wash things occurred I was down to $7k in the end cool but interesting, frustrating, and confusing all at the same time. For someone who is halfway across the world as a “First Time Buyer”trying to purchase a new home, I was lost reading that paperwork, which should be address up front with home much those things will cost.The app is amazing, I will agree to that and was easy to work with 99% of the time. Though, there was one flaw with it. Once you view a “To-Do” and accidentally X out of it, well SOL can’t go back in a review if that To-Do was a look or review on something. Anything requiring signatures, yes, definitely that one is available to go back into and continue or reread anything. Four different occasions I viewed something and read the warm welcome letter from the Team and as scrolled down to view all the documents, the phone/app just zips out and I hit something by accident and bye-bye documents. I get the green check ✅ that all is complete and I have no idea what those documents entailed.Other than those things, Tonya’s team was excellent, amazing and fierce at the hard work they did for me and for that I am super happy with everything in the end! I was a pleasure to work with them and thank you again!
I'm a long time client of navy federal credit union. They are an instution that I loved a lot until I was looking for a home and realized they were cut out to be who I thought they were. First they didn't have agents that I could reach if I had a questions. Their agents have caused me to lose home opportunities because of misinformation provided to me. With Vet United it was easy and very relaxing for vet like myself who's afraid of the world. I needed it to be exactly how you guys did it. Thank you very much, God bless you all
The VU Team exceeded expectations throughout the entire buying process and was incredible through every stage of journey to buying our home. Derick Vollrath was an ally, and advisor and helped us navigate a difficult time to buy a house! We felt like we were constantly “ahead of the curve” in every step of the process, which was entirely due to Samantha or "Sam's" thoroughness and dedication. We always knew Samantha and Derick had us covered. We cannot imagine a better experience and cannot wait to refer other people moving forward.
BIG shoutout to everyone I worked with at Veterans United for making my dreams come true and doing everything possible to help me through.
10/10 would recommend to any Veteran wanting to use a VA home loan! Y’all made everything go so smoothly!
Thank you!!!
