A heartfelt and genuine THANK YOU. This has meant so much to us.
Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.
Veterans United help me realize a life long dream of getting my family into a home that was all ours and we thank them from the bottoms of our hearts.
Overall just an amazing experience. Top notch service, no gimmicks! Everyone was very professional and the experience was basically stress free!
We called Matt specifically as he was recommended to us and he dropped the ball multiple times when doing our loan seemed as if he just forwarded all of the information to the underwriter without reviewing and then got rejected where he should have caught the errors. The loan got pushed to the beginning of the next month costing us more money. We asked for help with the financial cost difference and were told that’s a reasonable request but when we reviewed final documents right before signing there was no noticeable assistance. I just wanted get the process over with so we just signed and eat the difference. Also, Seemed to have higher rates than others in the industry as I called others after and was told it was almost a full percentage lower at that point. Which with the rate having to be relocked (due to delays) I would have expected it to have been reviewed at that point. This is my 3rd house I purchased (2nd VA Loan) and was the worst experience I have had.
Response from Veterans United
Hi Craig,
I’m so sorry to hear that your experience with us didn’t meet your expectations. Buying a home is a big deal, and having delays, unexpected costs, and a lack of clarity around the process can be incredibly frustrating. It’s even more disappointing to hear this was your worst homebuying experience, especially since it’s your third time purchasing a home. I truly apologize that we fell short.
It sounds like there were several points in the process where we let you down, from catching errors earlier in the loan to providing clear communication about rate changes and any financial assistance. That’s not the kind of experience we want for any borrower, and I appreciate you bringing these concerns to our attention.
If you’re willing, I’d love the opportunity to have my team take a closer look at your loan process and understand what went wrong so we can work to improve. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Your feedback is incredibly valuable to us, and we want to ensure future borrowers don’t face the same frustrations.
Thank you for sticking through the process, even though it was a tough one. I hope you’re settling into your new home and that the stress of the journey is behind you now.
They made the entire home buying process much easier for us newbies. Mr. Ben Choi and his entire team were available around the clock to answer any questions that we had. If I had to do it all over again I would still go with Veterans United Home Loans but I would personally request Ben and his staff. We couldn't be happier
Made the whole process painless and simple!
Justin Darr and the team worked fast and efficient to get us our dream home. Amazing.
Chase was over all super professional and nice, very pleasant be talk to.
Everyone is very helpful. Some parts of the paperwork I did not understand at all. They replied very quickly breaking down the numbers and what everything meant. Overall, as long as you’re on top of checking your email the make the process very quick and efficient.
Dustin was super helpful as well!
I would highly recommend The Veteran’s United Team to Any Veteran looking to buy their 1st home or looking to refinance my Team, Kollin and Kim were Amazing with my original loan and my refinance loan! They were so very patient answering multiple emails and texts no matter what time it was, or how often, lol! They took time to listen to my stressful situation and understood what I was going through. They explained everything to me so I could understand the process and put my mind at easy. I was going through a rough time and They showed me compassion and kindness and were so professional and knowledgeable .
Thank you Team
Kollin and Kim, you’re AWESOME!😎Pamela W
Ready to see for yourself?
Experience first-hand why 327,519 homeowners give us a perfect score!
the whole team was great. made the selling and buying process seamless
I just want to say thank you to the entire staff. I am not sure if this will make it to him but Dillon who was handling the ADT pitch was also fantastic, unfortunately due to the lay out of the house and only having satellite internet we decided to forgo the ADT system had that not been an issue I certainly would've purchased it through Dillon. Every single person I worked with genuinely seemed to care about me more than customer. I was skeptical at first as there is plenty of Veterans assistance programs that turn out to be scamish. Veterans United HL was simply the best possible choice, they made our dreams come true and I love to say this, the overall process was simply easy.
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
