If I could give Joe Schumacher a 10+ or 11, I would. He not only met my expectations but exceeded it. Our closure deadline was for the 15th and he nailed it on the 13th! It was an outstanding and exceptional job by Joe and his competent professional and tenacious team who always stuck with me, communicated regularly and just beat their competition. It needs not be said that their competition is also a national player yet the Veterans United Team led by Joe and his dynamic can-do team beat them to the finish line and then some. Veterans United earned my respect to be number ONE.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
It's a lot dealing with all the different people and communicating back and forth in a process that's already overwhelming no matter who you go through. I rate it above average, I'm glad its over.
extremely smooth process and easy.
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The overall process was smooth and communication was great. The only hiccup was with the appraisal coming in late.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Heidi and Matthew thank you so much helping my Dad buy his home. Heidi felt like a close friend, you help us out so much. Very patient. 😊
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Veterans united were on top of everything through the full process. Let me know when something was needed and where I was in the process.
Everyone was very attentive and helped me greatly to get through the process. There were some challenges that came up, but with everyone's expertise, we got them all worked out.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
This team is amazing! So kind, and always willing to help!
Ask for Jeff. He is the GOAT!!!!!
