Second time working with this team. Another great experience.
Jeff Gordon served as a liaison in this process but his assistant Sarah Hadley was the individual assisting my husband and I in this process and she did a terrible job. Poor communication, hostile attitude, no sense of urgency, and conflicting with the information she provided. She tried to undermine us the entire process which resulted in a delay in closing amongst other things.
Response from Veterans United
Jaquavious,
I’m really sorry for how things went and appreciate you sharing the feedback.
Our Client Advocate team is here for you. If you’d like to discuss this in more detail, we’re here to help however we can. Please reach out anytime.
Sincerely,
Kendra, Client Relations
The home buying process while exiting and fun, is a very stressful and time consuming ordeal. I can’t speak highly enough of the support I received from my team at Veteran’s United. There will be a lot of questions and concerns along the way and these people are real, diligent, professional and some serious hard working individuals with answers for all of them. Big thank you to everyone involved with our home buying experience.
Couldn’t have asked for a better experience buying my first home. Great team. They sent great gifts too. A+.
I was a little unsure about the whole home-buying process mostly because I had never done it before. But the people at VU made the entire process smooth from start to finish and someone was always available to answer my questions. Hats off to everyone and thanks for helping me and my fianc
The team was so impressive. They were and are amazing. It was a pleasure to work with them. The continuous and daily communications was refreshing provided confidence in providing a positive outlook all along.
My loan coordinator, Ms. Dene' Lorenzen, had a great attention to detail which made sure my loan file remained free of errors.
Thank you all for all of you time and patience. I thank you, and my family thanks you.. You guys were amazing!!
Thank you guys for helping us get into our home. We love it
Outstanding!!!
Josh and Deanna were outstanding from the start! They were with me from pre-approval to closing. They always answered my questions quickly and even after business hours. Josh even sent us gifts for our new home, just by listening on what we enjoyed. I would give him and the team a 20 if I could!
Best team ever!
Jennifer Stewart and her entire staff were extremely courteous and professional throughout my loan process. Anytime I reached out to ask a question, Ms. Stewart or a staff member would respond right away with a detail explanation. Dana Derrick made my experience flawless; she always welcomed my calls (me) with a smile on her face or in her voice. After my experience with this Veterans United team, I would refer my family, friends and strangers to this team for all future home loans. I am so appreciative to have had the opportunity to work with this team of very hard-working individuals. I am truly a happy customer and veteran because of their hard work. Thank you ALL for your service to veterans like me; you make a positive difference!
Just terrible. 40 days to underwrite a solo applicant with No debt and an 800 credit score. Always was told "we need just this last thing to get you approved.." Heard that numerous times. No sense of urgency. Just left everything up in the air until the very last business day.
Response from Veterans United
Marcus,
I’m sorry things didn’t move as quickly as you’d hoped and that timing wasn’t communicated more clearly. I get how stressful this can feel at the eleventh hour for sure. Our Client Advocates are here if you'd like to share additional feedback or have questions. Please reach out to us anytime. We’re always here to learn from your experience and hopefully restore some of the trust we lost, too.
Sincerely,
Kendra, Client Relations
As a first time home buyer, I wish more industry terms were explained to me. I looked terms up to ensure I understood what was happening. I believe the verbiage is so heavily used that it’s second nature. A few times I asked questions and received a prompt response, which was amazing. I was always encouraged to ask questions and was accommodated because of my work schedule. I will definitely work with Veterans United in the future!
The team at Veterans United was more then phenomenal, assisted me every step of the way. Not one question went unanswered and with being a first time home buyer I was uneasy and uncertain but they put my mind at ease with quick responses and aid all the way. Thank you team for all your efforts in aiding me and my small family.
The team was a blast to work with. Always making sure my stuff was taken care of. Always answering my questions and doing what they can to push issues I was having through the system and make it work. Amazing team.
Everyone was outstanding, it was such an easy process. Hats off to you guys!
