Derek and the team worked professionally and quick to make sure my loan was completed on time. I do recommend using Veterans United this is the second home I have purchased with Derek and his team. Thank you very much!!
Response from Veterans United
Hi Samuel,
Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
Thanks for your incredible service.
I want to give a thumbs up to this amazing team!! They made my process of owning a home smooth. Each member of this team did such a fantastic job communicating with me and getting me on the right path to accomplishing the goal that was set.
I truly appreciate the efforts of the team at Veterans United. From the realtor they selected, done to just being a text or phone call away. This experience, by God's grace, will be one we pray to not forget and hold others to their standards.
Very frustrated with the issues surrounding the appraisal and the fact that we kept being told we likely would not meet closing, then that we would, then no... and all the issues at closing, like not having the right info and not having the money available to the buyers, just very very frustrating
Response from Veterans United
Hello Enrika,
We appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service as well. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Great service and always informative.
It was a different time for me and the whole team was wonderful in helping get done everything I needed.
We have used Ryan, and veterans united multiple times over the years. And we are happy every time
Fabulous experience!!
We had an amazing and seamless experience with Veterans United. The team helped us through everything and was prompt in answering questions and kept our refinance on track. We completed everything in about a month and didn’t have to hardy anything but supply the information. I can’t be more pleased and impressed with our experience and would recommend anyone talk to this company before going anywhere else.
We've always used Veterans United for our VA loans. They are thorough and efficient in making the process easy for us.
