Go local! Don’t use an online company. They don’t know your area or the people. We wished we had went local. It would have been such a smoother endeavor.
Response from Veterans United
Richard,
Thanks for sharing your feedback with us. I'm so sorry to see your recent experience didn't measure up to your expectations. Please know we're here to listen and learn more. If you'd like to talk with us, our Client Advocate team is available. Your feedback helps us find new ways to improve where we fell short to ensure no other Veterans share the same experience moving forward.
We’re in the office from 9 a.m. to 5 p.m. CST. If you reach out beyond these hours, we’ll be in touch the following day. We hope to hear from you soon and wish you well just the same.
Sincerely,
Kendra, Client Relations
Long process for us but in the end we hung in there and seen it theough
To all Veterans out there who never thought it was possible to own a home. Contact Justin at Veterans United and your dreams can come true.
I am recommending Veteran's United, and Maryanne Jackson to anyone expressing interest in buying a home.
Thanks VU!
I just am super grateful. I cant thank everyone enough. My first house. Its surreal!
Working with Veterans United is the best decision I made to buy my new home. Their team of professionals are some of the best people you could ever work with because buying a home is one of the most stress inducing events in most people's lives. The VU Team had open communication and offered multiple ways to contact them - I always heard back from someone in less than 12 hours for my inquiries. Their patience, kindness and compassion showed that there are actual humans behind the process and not just folks trying to get a sale or get your money. They want not only your business but also your satisfaction because they didn't want to add to the pain of the home buying process. As a Service Member, having loan officers that are familiar with the VA home loan is always a plus as not all companies are comfortable navigating that procedure.The myVU site was an amazing portal that gathered all your information and walked you through step by step of where you were in the process and what needed to be completed. If you had a question that initially was not on that list, the team would review your inquiry and make it a "to-do" with details - a truly great experience. It also had all the contact information for your loan team in one place, so there was no need to dig through multiple emails to try and find a contact. Any time you got a new "to-do", it was followed up with an email so you didn't have to log in daily just to see where you were (unless you wanted to because seeing all how close I was to buying the home was energizing to me :) ). The Concierge recommendations were tailored for your specific home and reflected what was actually in your area - it was a great service that elevated the home loan experience.I can't stress how easy this was. Even after our first home had an issue that required us to back out of the contract, all the information was updated and reflected on our new home with no break in service. myVU updated the address and the conversations continued as if we were in the new house all along - super painless!I will definitely be sharing my experience and referring other Service Members to utilize Veterans United for their home loan.
Definitely will recommend Veterans United to my fellow Vets. Thank you for all you do!
Great work VU.
VU knows their business exceptionally well, and has the VA process down to a science. I can't say enough good things about their staff as well.
If you are a Veteran, and looking for a house, Veterans United home loans is the only place you need to go! They found us a VA realtor, walked us through all the paperwork and helped us on the closing of the house. I personally would ask for Zach Kieffer and his team, they are an amazing group of people to work with! Easiest buying experience on such a big purchase. Highly recommended!!
I would recommend home buyers to shop around for better interest rates. It's sad how this much is charged in interest for some veterans who only live off their VA disability compensation. They should not get similar interest rates for someone who has a good paying job, and not disabled. Just being "helpful with the process" is not good enough. Being "helpful with saving veterans money" is greater.
Thank you Josh and especially Max for being amazing throughout the entire home buying process. My home purchase was as is for sale by owner and my first ever home purchase. My team was with me every step of the way through every uncertainty and answered all of my questions, big and small. I will definitely be using veterans united again and recommending them to
Tony Thank You for all your help and support; I have used Vet United for 3 homes, sold one and will definitely come back for a 4th time if I upgrade and buy another.
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They are amazing and don’t second guess the process. If they say they have you and can make it work believe and trust the process.
Brice was very patient with me throughout the process and knowing myself, that's very hard to do.
He followed up on all questions and concerns in a timely manner and was very helpful with the entire process.
I am extremely happy with the service and my team of specialists.Gratefully
Khadija ⚘️
The Veterans United staff and Team are the right team you need on your side to guide you on the home purchasing process. This team will take care of you and assist you the whole way. Outstanding team that made our home buying process as painless as possible, words can express how thankful we are of them for making our family complete with a home finally. Thank you all for all you do.
