Ms. Amber Brown and her Team are true Professionals!! They walked us through the whole process seamlessly with checklists, phone and email communications and made us feel comfortable with everything we had to do. They were Amazing and super Awesome!! Thank you so much!!!
Positives
- The people who represent VU are Pros.
- There was clear and consistent communication
- The team process with each member playing a key and specific role.
Annie and Mikayla we appreciate the care and details you paid attention to.
Thank you for the thoughtful Gifts and gestures.Opportunities for improvement
- The my VU page struggled uploading docs. Often received errors or notice system was not available when uploading docs.
- Need for more flexibility in the Closing process, so closing can start earlier on different day vs the actual day the buyer signs. Found the process a bit confusing and disorganized and as a result rushed. Loan amounts and cash to closing was unclear until
- Redundant process of wet signing previously e-signed loan docs (more than few copies) of same document during closing.
-Competitors are needing less documents to start and complete loan app. Less time and less tedious. Since they are pulling employment and salary, financials data without needing to submit hard copy docs for each.
Great service to veterans
Will refer to other potential homebuyers.
Veterans United worked diligently to get everything done to support meeting my closing date. They worked extremely hard to expedite delivery of my paperwork and resolve last minute issues. Outstanding job!!!
Everything went so smooth I didn't know was so easy.
Veterans United home loans is great at every level.
Do your homework when it comes to the home you want and don't fully trust Veterans united remember at the end of the day they are still a company
Melanie was also amazing helping me get thru with resources she found herself and the actual real care I didn't think existed in people anymore defidently exists in Melanie which i will be forever grateful for.
Great experience and great team.
Originally we chose Veterans United because they offered the most competitive rate, but we stayed because of the extra mile they go. Constant communication, informative yet easy process and VA loan expertise that we felt was lacking with other lenders.
My process and experience with VU and my realtor was amazing not stressful at all and I literally enjoyed my house hunting, etc specially on a very difficult market! VU made it possible!
This was my first home loan and VA loan ever and it was completely painless with zero stress. Veterans United walked me through everything and kept well informed on what was going on. They also sent me some pretty cool items. Love the Army socks, and the cutting board! Lol Thanks again Veterans United!
With all the issues that were coming up, they were always on top of it.
