Working with Veterans United was very stressful, and we wish that we did not go with them. They made the home-buying process so much more challenging. We were supposed to close on the 8th, later turned into the 9th and the 10th. Finally we closed on the 11th! They were difficult to get in contact with, and they also did not do a good job of keeping us in the loop. Save yourself the headache and go with a different company. Our loan officer Caitlin was rude and very unhelpful.
Response from Veterans United
Jordan, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our goal at Veterans United is to help create the best situation for yourself and your family. We are glad to know that we were able to assist with the compensation that your delay in closing had on you and your family. We truly hope that helped with your moving process and overall feeling about your experience. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. Please reach out to us if you would like to discuss your experience further.
We appreciate how helpful everyone has been throughout our home buying process. They made this experience less stressful and as pain free as possible.
Veteran United was so helpful. They helped and answered any and all questions along the way no matter how we had.
This was an easy process, I attempted to work with other lenders and found that it was very stressful. Veterans United made it easy for me to do my refinance. Everything was done with respect and great customer experience.
Veterans United made the process of buying my house simpler than expected. They were very responsive anytime I had questions, and kept me in the loop during the whole process.
Ellen foster is the reason I would never use veteran United again.
Response from Veterans United
Hello Cedric, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the experience you mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
I want to give a special thank you to Bobby Moss, Meredith Hammer, Megan Brown, and Jesse Arnold. You all not only ensured that we were able to purchase our dream home with such a smooth process, but also assisted us with insuring our property, and setting up our utilities.
Ready to see for yourself?
Experience first-hand why 322,344 homeowners give us a perfect score!
To All Veterans Seeking To Use Your Home Loan Benefits:
(1) Choose Veterans United
(2) Get & Read/Digest " THE BOOK ON VA LOANS"
(3) Follow the assigned team & the process they prescribe
(4) ENJOY Your Future Home.
THANK YOU & GOD BLESS YOUR EFFORTS!!!
We highly recommend Veterans United, great experience, the team was always there every step of the way . They made the homebuying experience a pleasure and fun for us.
Very professional team . A+++
Always there
