This was the worst experience I have had with Veterans United. They ripped us off because thier employee made multiple mistakes. We will now being paying that cost for the rest of our loan. I will not be recommending them as I have done in the past.
Response from Veterans United
Thank you for this information Wayne. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out the circumstances around paying more than anticipated that caused you to feel this way and to ensure a better experience for future customers.
When you are committing to such a huge financial decision, it helps to know that you are working with experts. The team I was assigned to were undeniably that and were patient and responsive to all of my first time home buyer needs. 10/10
I would recommend Veterans United to my fellow veterans for their mortgage needs.
Veterans United really does what they say they are going to do, from starting the paperwork to closing they stay right with you. I have never dealt with a company who is really their for their clients and it was an experience that I think every vet would benefit from. Thank you all so very much.
Veterans United will help u from start to finish no matter how much time your loan process takes. They really want to help u achieve your home ownership goals.
My loan team was the very best! Communicated well with me every step of the way. Stayed on track and made my home buying process unbelievably easy and fast!
Veterans United provides veterans a stress free and seamless process.Was consistent in keeping me informed and providing detail information to keep the process moving in a timely matter. Will definitely refer Veterans United to all my veteran friends.
Made the process of getting a loan easy and hassle free. Always responded quickly when I had questions.
I highly recommend working with Veterans United. Our experience with the company and especially their outstanding and professional staff made our recent home purchase one of the easiest ever after numerous purchases and refinances. Their employees keep you informed throughout the process and act almost like an advocate. Can't recommend them enough!
Natalie was awesome as well with the concierge part. Adam was very helpful explaining the insurance part and helping me choose. Kristine was awesome with my final paperwork. Overall I'm still amazed by how fast and efficient everything was done. I was able to close early. Thank you all.
Veterans United overall is great and it made a one stop shop out of the home buying experience.
Home buying can be stressful, Veterans United (VU) alleviates that pressure. I found a house and he did the rest. I loved the VU dashboard, it basically outlined all my requirements I was able to upload those requirements, for my loan. We closed earlier than expected. It was a very easy process. Ross kept me informed every step of the way. The level of customer service that Ross delivered, was impeccable. I’d use them again.
