Working with the crew at Veterans United has been an enjoyable experience. Logan and Brandon and the rest of their team are very professional and make the entire process as simplified, quick, and painless. At least as painless as the home buying and refinancing process can be. I appreciate all of the time, effort, and professionalism, not only of this team, but the entire Veterans United operation.
You can't go wrong with Veterans United Home Loans! They made my application to closing process a breeze. Their thoroughness in research, took care of a title issue that could have become a problem in the future! Great thanks for all their support!
I’m so glad I chose veterans united to help me with my home buying process. They made everything so smooth and easy for me. Whenever I had any questions the were always right there to help me. Thank you to everyone at VU!!
Veterans United continues to improving their services. We bought a house 10 years ago and thought it was great and customer friendly. This time it was even better with the VA Realtor and concierge. Everything was at your fingertips for information. Everyone was very friendly and knowledgeable. We could not of asked for more. Thank you for making or house buying efforts so easy.
Thank you to everyone from the first scary phone call to get prequalified to the last mini nervous melt down ( kudos to Jenny, for talking me down When I was light headed and was so nervous, I was reading all the numbers wrong)
Everyone was so Kind and Real
You have no idea what your guidance has meant to me.
May the Lord Bless and Keep each one of you!
Thank you for your help & Thank you for your service.
Angie & Dane Dickerson
I may have been nervous but I never felt alone.
I couldn’t ask for a better team when going through the home buying process. I also would like to thank them for the special welcome gift for our new little girl. It was a very big but special surprise to come home to a gift set to welcome our newest member of our family.
Jordan Williams and Aaron were absolutely amazing, best I’ve dealt with
Veterans, give Veterans United a try. Easy to upload documents and they updated me on the loan process, not only by email but with a personal call as well.
Nick Holman and his entire team constantly went above and beyond for us! We had a very short closing period (that included three major holidays) and our closing was on time and super fast! Nick also attended our closing to help with any questions and to expedite the entire experience. The entire team was always on the same page, fast with responses to questions, and always so kind and helpful (even with our silly questions). They were always just a call, text, or email away. The software to upload all of our documents was also super user friendly and made it so easy on us to have everything turned in fast! Extremely satisfied and can't even begin to describe our gratitude. Thank you so much!
Taylor and team did a tremendous job by helping me refinance my home! It was quick and easy.
Zach Ward did an exceptional job
N/a
The underwriting team should be completely redone. The only and absolutely only delay in all this crap show of a loan was on underwriting. To say they read documents and are trained to do their job is absolutely laughable. I sent double and triple documents to them stating the exact same thing on numerous occasions. To have to send the same thing highlighted with notes on it like they were in grade school so they could slightly understand what was in front of their eyes. Due to the underwriting alone I will never use Veterans United ever again. My home buying experience was horrendous to say it in nice terms. I hope this doesn't fall on deaf ears (which it will) do better for your veterans. Be more descriptive like Stephen. He made this experience not a 1 out of 10 overall. Thank god he's understanding and can take verbal abuse because if not id have pulled my loan from veterans united in its entirety.
Response from Veterans United
Hi Richard,
I’m really sorry to hear that the underwriting process caused so much frustration for you. That’s definitely not the experience we aim to deliver, especially when something as important as your home loan is on the line. I can imagine how exhausting it must’ve been to send documents multiple times and feel like things were being missed—that would frustrate anyone.
It’s great to hear that Stephen was a bright spot in all of this, but I know that doesn’t change the stress you went through. If you're open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We would really like to learn more about what happened with your file so we can address it on our end.
The homebuying experience to me was made easy through numerous ways of communication with my team. Sending and receiving forms was also well facilitated by mail, pictures by phone, and eSigning.
Thanks to you all!! Great job, look forward to working with VU in the future for my home loan experience. Outstanding job! Cheers!!
The entire team did an outstanding job, they made me feel like family in the process of helping my family. The way they kept me updated every step of the way, is hard to find a team like this anywhere. You guys are a true power team and my family will be forever grateful!!!
Thank you all so much!!
