There needed to be just a little better communication between Veterans United and our title company. Especially concerning payoff of the our previous mortgage through VU and current mortgage that we just closed on with VU. However overall they were awesome to work with. They checked in frequently with us to ensure we didn't need any assistance with anything throughout the process of completing new mortgage.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
All of the staff I dealt with were very friendly and knowledgeable. They kept on top of everything and the app was great at keeping me on top of things I needed to do.
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Awesome service as usual!
The only issue was communication. I was being contacted by multiple people, which is totally fine, but there were a few misunderstandings with callbacks.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
The whole experience was the smoothest and stressless process I’ve ever had.
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The team was very helpful and responsive with any questions we had.
Schlander, Katie and the rest of the team did an amazing job with getting me approved for my first ever home loan. I would highly recommend him and his team to friends, family members or just some stranger buying pizza!
The process has a lot of steps but it's less stressful with Veterans United.
I really won twice, while ringing the bell for no more Chemotherapy. I also got to close on my dream house all at the same time!! God is so good, and thank you Veterans United for really helping and sticking with me like family! I’d recommend you guys to anyone!
Heidi and her team were amazing, always on top of the details and very good with communication.
