Very amazing employers who will go above and beyond for their clients!
I would recommend Veteran United Home Loan. They have a team of professionals who are willing to work with you. They go out of their way to make sure everything runs smoothly. They are a great bunch of people
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
Good team effort and very responsive
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
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The process has a lot of steps but it's less stressful with Veterans United.
From start to finish, Veterans United made the home-buying process an absolute dream. Their team went above and beyond to ensure every step was clear, stress-free, and tailored to my needs as a veteran. What impressed me most was their dedication—not just to getting the loan approved, but to ensuring I felt confident and supported throughout the journey.• Expert Guidance: They explained every detail in plain language, never leaving me in the dark.
• Unmatched Support: My loan officer and team were always available, quick to respond, and genuinely cared about my success.
• Veteran-Focused: It’s clear that Veterans United understands the unique challenges veterans face. They made me feel valued and respected, not just as a customer, but as someone whose service mattered.
• Smooth Process: From pre-approval to closing, everything was handled with precision and efficiency.Thanks to Veterans United, I’m now in my new home, and I couldn’t be more grateful. If you’re a veteran looking to buy a home, this is the team you want in your corner. They don’t just help you buy a house—they help you find your home
I would definitely recommend Veterans United, to a friend, family member, or a random veteran! They made the process as easy as possible and were there every step of the way: answering any questions I had, offering suggestions, and giving recommendations about services, not directly related to the loan (e.g., local relators, security systems, home owners insurance, moving companies, et cetera) - all of which made the process run smoother.
Josh and his team was very helpful and very responsive when needing questions answered.
