Everything went super smooth because of their effort
More than any other home loan I’ve ever applied for and received, veterans united went above and beyond what I expected
We had a great team supporting us thru the experience. Made the journey very pleasant.
Everyone was very professional and nice. Obviously, they know what they are doing and reach the perfect balance of guidance without being overly intrusive. The team worked well with my agent and seamlessly made it as easy to get information passed between all parties.
Veterans United is an exceptional company. They were very professional and knowledgeable about the whole process. The agent I worked with was an exceptional agent, him and his team made me feel at ease. They represented Veterans United with exceptional knowledge and professionalism. I would recommend Veterans United to all my family and friends.
Veterans United Is a great organization for first time homeowners and their families.
Grace was our loan coordinator for the most stressful part of this entire process and she performed above and beyond her role! Her communication as well as swiftness to respond and move things along ever smoothly truly helped us get into our house even sooner than intended.
All in all, I would use this team again and HIGHLY recommend them to anyone in the market for a home. Thank you all from the bottom our hearts and Happy Holidays
Veterans United is nothing short of amazing! They provided us with a phenomenal team that acted as our personal concierge team. Because of their phenomenal team members and their in network realtor, we just closed on our dream home. I recommend Veterans United to all veterans because we deserve the exceptional service provided.
V A Homeloans are easy to work with, they were not pushy, let us take out time to find the right property.
Veterans United simplfied the process of financing a new home. From the pre-approval through closing, they answered any questions and recommended a fantastic real estate agent.
Recommending to other veterans.
What else can I say but wow. This team my family and I worked with was nothing less than amazing! Answered every question for us, trust me there was a lot first time home buyers here. Really stayed on top of everything even getting seller side to work faster a push for an accelerated closing. Outstanding performance by the whole team couldn’t ask for better care.
The amount of times the ball was dropped was pretty upsetting. I had to call regularly for updates, to make sure things were sent. Overall was not a good experience
Response from Veterans United
Hi Colby,
I’m really sorry to hear about your experience—it’s clear that we didn’t deliver the level of communication and support you deserved. Having to chase down updates and follow up regularly can be exhausting, and that’s not how the process should feel.
We’d like to take a closer look at what happened and see how we can improve moving forward. If you’re open to sharing more, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime, and we’ll follow up as soon as we can.
My experience with Veterans United Home Loans was awesome, painless and educational. The team at Veterans United understands the customer's needs and goals, basically the mission at hand. They listen and take the information needed to achieve the goal by relationship building. I would truly recommend them, because they are committed to excellence!
