I didn't think I would be able to say I'm a home owner by the grace of God and veterans United, they walk a old veteran to home ownership, thanks for everything u guys are great 😃
Veteran’s United offers comprehensive services to veterans for both buying and selling. They’ve always made it an easy process to accomplish my needs. I’m very pleased with their services.
The homebuying experience to me was made easy through numerous ways of communication with my team. Sending and receiving forms was also well facilitated by mail, pictures by phone, and eSigning.
The site and instructions were very clear and helpful throughout the whole process.
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The service was excellent
Thanks for all of your help and hard work.
I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.
Response from Veterans United
Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.
I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Best experience I’ve had buying a home.
Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..
Veterans United made the buying experience better than we could have ever imagined. The team guided us every step of the way through this home buying experience. Thank you Veterans United for helping to make our dream come true. We are truly blessed.
Very fast, helpful and thorough.
You can tell Chris really cares about his customers and will do anything to make sure they feel comfortable. There was never an ounce of negativity and he always had clear answers to everything I asked. Loan officers, take notes!!The mortgage world would be a better place if everyone was like Chris! And his amazing team
