This is such a great person and outstanding leader in my opinion!
Veterans United! You guys, Rachel and the team was outstanding! Started this process weeks away from coming back to America from a year long deployment and because of you guys not only a plan but a goal I set before leaving on my deployment was accomplished and me and the family can't thank you guys enough! Hopefully it's not the last time you guys hear from me. However, you guys have my word for recommendations! Hoah!!! Go green 💚
The homebuying experience to me was made easy through numerous ways of communication with my team. Sending and receiving forms was also well facilitated by mail, pictures by phone, and eSigning.
For all veterans needing help,v/u is THE place to go..teams of respectful loving caring very knowledgeable people to get you what you want ! Listen to them and they will make it happen for you.my wife and myself are very glad they helped us! All our blessings upon them all.thank you.cordially REV.RONALD AND CAROL COOK! p.s.going to miss you all!!!
Unnecessary personal questions regarding owned property.
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The online platform made life so much easier and kept me organized during the process. The loan team were my personal cheerleaders through the process, especially when things were stressful or didnt go as expected.
Thanks for all of your help and hard work.
Veterans United is the the greatest organization for VA loans. They take care of you before during and after the closing. They information and education provided makes them the best organization for Veterans. 5 out of 5 stars!
Amazing team! Easy and great process and was very timely with answers to any questions i had!
I appreciate the support from Veterans United but I feel that the bare minimum was done to assist me. The fees were too high and I was provided a lender credit that went from 1200 to 0 with no explanation, although I asked why at least 5 times. Again, there was no hassle, but I feel that I was over charged, considerably.
Response from Veterans United
Hi Candice,
Thank you for sharing your experience and for giving us the chance to be part of your homebuying journey. I’m really sorry to hear that you felt the support you received didn’t meet your expectations and that you didn’t get clear answers about your lender credit. That kind of uncertainty can be frustrating, especially when it comes to costs and fees.
Transparency is really important to us, and I appreciate you speaking up about where we could’ve communicated better. I’d like to make sure your concerns are fully reviewed so you can get clarity about how your final loan figures were determined. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and can take another look at your file with you.
As a Veteran Home Buyer my experience with Veterans United was great!!
Veterans United made the buying experience better than we could have ever imagined. The team guided us every step of the way through this home buying experience. Thank you Veterans United for helping to make our dream come true. We are truly blessed.
Absolutley the best customer service. Very helpful and caring. Would recommend 1000 time over! Thank you Chris and the team!
I was nervous coming into purchasing a house and VA united helped ease my mind on many things and am more confident about my situation
