Aaron and Chris were amazing helping me navigate through things as I am not very good with iPhone capabilities. They were patient and assisted me as much as possible. A big round of applause to both of them and thanks for their assistance.
John, Kevin, and Tim are all great guys! They all wanted to help me, which they did. Each one had their own role in this whole process which made it feel seamless and effortless. You could tell they wanted to do everything they could for this end result. My wife and I are grateful for Veterans United. It's now our 2nd night in the new house and everything in the world is fantastic!
Trip and his team were amazing! They always checked in with us, and if we didn't understand something, they were great at explaining it to us! I would definitely, refer Trip and his team and I would definitely use them again! Thanks again!
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Maggie and the team are awesome! The entire process was easy and pain free!
So helpful during all the process, explain all questions i had, make everything more easy all the team
Extremely professional team that will work alongside you as you move through the process of buying your home. We were always informed of anything that was happening with the property and the loan. Very highly recommended team of true professionals!
Easy application process and approval
Perfection in customer service and everything was so simple regarding document submission and quick efficient responses always wonderful.
Everything was smooth and an timely. The process seemed too easy!
My team went above & beyond my expectations . Always there to help me.
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Was on top of all issues. Maintained constant communication with our realitor. The covered all aspects of moving to include providing information like utilities and additional information on home security, internet and so on. Highly recommend.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
This is one of the most important decisions in our lives! Making a decision to own a house is a hard one, but with all the help and information from Veterans United, it seems like an easy one to make. With the right information from our Loan Officer, we have the wise decision made!
Very professional staff...my thanks for getting me into my new home.
