Everything went well and on time thanks
It's hard for me to not come to tears when writing how I feel about my experience with Veterans United and their partners. About 15 feet away my daughter is sleeping soundly in her new room. The joy on her face since I was handed the keys to our new home has given me a relief I have not had in years. It's been a hard road from when I left the Army with severe PTSD and physical injuries. I never could have imagined this experience turning out as great as it has. Veterans United didn't just help me put a roof over our head. They made me feel proud of my service, empathized with my mistakes and recognized how much hard work I have put in to provide a better life for my daughter. If you have doubts, like I did in the beginning, make a phone call. They will let you know exactly where you stand and exactly what you will have to do to achieve home ownership. They never once made me feel less than because of my mistakes. They only provided solutions on how to resolve them. I will wrap this up in saying, if you choose Veterans United you will not be disappointed. If you want to be treated with the respect you earned serving in the military, you will find it at Veterans United. Highly recommended, especially for those of you like me, who have been working hard to reverse damage from past mistakes.
We can't begin to send enough praise to Ben , Caytlin ( and others who helped) our loan team. They were amazingly helpful and always there for us!! If any problems they were there and on the spot! Never had to wait more than a few minutes and they were back to us. We have bought 7 homes over the years and never did one virtually. I, Lynn, did most of the applying as Wayne (Lloyd) has hearing aids and talking on the phone is often difficult for him. We are both in our late 70s so technology can be a challenge. Our team was patient and I never felt like an ignorant old person as some people have done. If you've ever purchased a home you know how much paperwork there can be. And in these days there's even more! Our team was not only patient but very helpful and kind. Some humor was very much appreciated too! They became a family. We can't thank them enough 🤗🥰. This will probably be our last home purchase.. as we sit here in our new home enjoying our new home, drinking our morning 🌅 cuppa, we raise our cups to them! Veterans buying a home, you can't go wrong choosing Veterans Home Loans 🏠🕺💃. Lynn and Wayne
AARON AND HIS TEAM OF PEOPLE MASE OUR DREAM COME TRUE,! A fantastic effort by everyone involved!
I give them a perfect 10 for customer service
I recommend Veterans United to anyone - veteran or non veteran - looking to purchase a new home. Their streamlined process of setting up an online account allows you to see every step without missing out on any process they require you to do. Their staff we felt was very professional and accurate in every process we went through.
What an amazing company this is! They go the extra mile, or thousands of miles in our case.
Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Great, made the process easy to understand
Buying a home has never been so easy. The VU team literally walked with us every step of the way! Having a team that understands the military lifestyle and goes above and beyond to help, is extremely fantastic! Austin Fuemmeler ( loan officer) and Casey Hatch (realtor) made our virtual purchase in South Dakota a wonderful experience. I truly don’t know how we would have accomplished all of this without them to assist! Great work from amazing people.
Veterans United is a great organization to work with. They were able to explain the VA mortgage process and help get me signed up for homeowners insurance. Being my first home purchase, they took the time to answer my questions and give me a sense of peace about my purchase. Thanks!
