very disappointing
Response from Veterans United
James, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Proactive and prompt couldn't have been better
VU is an outstanding company. Made the refinance process quick and effective - in spite of Covid - set realistic goals and expectations throughout the process and was able to get me an amazing rate when other big name national companies (throat clear Rocket Mortgage) had been unwilling to work with me.
As a first-time home buyer, Veterans United provided an extremely easy and stress-free experience and actively communicated with us during each step of the process. Through a support network of highly knowledgeable and friendly VU professionals, my wife and I were able to buy our first home in our dream location. From Pre-qualification to Pre-approval to Closing, our Veterans United team provided a very convenient process to review, e-sign and submit documents. Every encounter was clearly explained in detail through phone calls or messages, day or night, to ensure we felt comfortable with each step and understood each administrative requirement. The amazing team at VU take pride in helping their customers reach tremendous goals! Thank you Veterans United for taking care of the military community and our families!
The entire team goes above and beyond to help you out each and every time you buy a home. They actually pay attention to your needs and wants, and tailor the entire experience for each family. They also set you up for success by explaining and providing resources each and every step of the way so there are no surprises at closing. The Veterans United family is amazing.
Veterans United was a fantastic organization to work with. I truly could not have asked for a more smooth transaction.
The team at VU worked very hard to ensure all of my concerns were answered and got everything completed for my closing
Veterans United made everything easy. From helping me get my credit score up where it needed to be, to the final steps of closing. Besides sending in pictures of documents needed. I didn’t lift a finger. Would recommend to any veteran
I was new to home buying, and new to the homebuying experience and receiving a loan. I was pre-approved for 400k and they were happily and easily able to bump it up to 425k for wiggle room for me. They were professional and reliable. Their was some issues with the loan mainly filling out paperwork, it was pretty easy. If their was an issue I would get a response the same day so that I could correct the issue and they also inform you of how to fix the issue or guide you in that direction. Everything is done online and in steps so that you dont skip over important information. They never made me feel uncomfortable and helped me every step of the way! Highly recommend! Also great coordination between them and my realtor team!! Thank you so much!!
Great team to work with felt like family to me.
This is the third time I have used Brandon for a home loan. I wouldn’t want to use anyone else. Brandon is awesome and has made this process as easy as it could be. I’d also like to thank Diana and the rest of the team for making this process smooth and getting my family into our forever home. Thank you for everything Veterans United!
This is the most user friendly service I’ve ever had the pleasure of doing business with!
I was very satisfied with the help and advice that I received from Jake, Dakota, Sarah and Dee Dee. Any time that there were any issues, they made every effort to resolve it as soon as possible and helped expedite my home buying experience.
Thank you for my house in record time. My kids are no longer living in a hotel and are back in the neighborhood neighborhood they wanted to live in.
Near the closing of this application, I was in contact with both my agent and loan officer to resolve the issue around the interest rate, origination fee and taxes so all could be finished by closing. Due to the lack of communication and the need to be on track for the closing date to meet the sellers demand, I was obligated to close without resolution. If the above mentioned issues could be resolved to my satisfaction, I would be delighted to change my ratings. My hope is that a representative, with the authority, will contact me to resolve this issue.
The process wasn’t difficult at all. It went very smoothly and quickly.
Awesome group of professionals! Very pleased with the whole process both before during and even after the purchase was complete! Thanks for everything. Danny Mobley and Family.
