Dorian and the team at VU made the process very easy. They answered all my questions and guided me through the process. This was a very enjoyable experience.
Nothing against the people I don't think, but this system of home buying is horrible. The redundancy of paperwork the underwriters wanted especially information that had nothing to do with buying a home, but yet required it or else I wouldnt get the loan that rips me off anyway. I'm not happy about the process nor the amount of money I had to come out of pocket for everyone looking for a handout. The whole system is fraudulent and just scams me and anyone else whose hardworking out of our money. The VA that's something supposed to be helpful for veterans, yet most of my interactions or services from anything VA is less than satisfactory. Honestly if it weren't for having a family, I'd rather be homeless than to deal with this process and conned into paying for a house 3 times over
Response from Veterans United
Hi Jerry,
This was tough to read—and I hear you. I’m really sorry the process felt so frustrating, exhausting, and ultimately disappointing. It shouldn’t feel like you’re getting taken advantage of when you’re just trying to do right by your family and find a place to call home.
I know how overwhelming the paperwork and documentation can be, especially when the requests feel unrelated or excessive. A lot of those requirements come down to strict lending and VA guidelines, but that doesn’t make it any easier when you’re in the middle of it all. You deserved a process that felt clear and fair, not one that left you feeling worn down.
I want to make sure your experience is fully heard, and if you're open to it, our Client Advocate team would appreciate the chance to talk through what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, but you can reach out anytime.
Awesome experience I would recommend Veterans United to anyone who is looking for a home loan.
The team went above and beyond to make sure my wife I hade everything we needed. I could not have asked for anyone better.
I recommend Veterans United Home Loans for the purchase of a home. Daniel Perry and his loan team with Rachel made my home buying so easy, and his loan team did their job with 100% complete satisfaction. I could not have asked for a better loan team to work with, Daniel Perry along with Rachel always have my respect, and a Bravo Zulu for a job well done! I will recommend them to all my Veteran friends!
My loan team when above and beyond. Everything moved like clockwork and the team kept me informed every step of the way. I cannot believe the professionalism and friendly service I received from the very first step.
The whole team were very attentive and responsive to all my questions and needs. I would definately recommend United Veterans to anyone that is in the market.
They are amazing to work with, you can most of it online with them every step. This is our second time using United Veterans
Jason and his team was a great asset in purchasing our home!!!
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As a veteran, the journey to homeownership often comes with its own unique set of challenges and emotions. That's why working with Veterans United was such a profound and positive experience for me. They truly get what veterans deal with after coming home, and they understand the immense significance of using our VA loan benefit to finally secure a home.
Their team was not just professional, but genuinely caring and exceptionally patient. They walked alongside me for over two years as I navigated the ups and downs of buying a home. Through every question, every concern, and every step of the way, they were always just a phone call away, providing reassurance and expert guidance. Their consistent availability and empathetic approach made what could have been an overwhelming process feel manageable and even empowering.
I can't express enough gratitude for their support. If you're a veteran considering a VA loan, I highly recommend Veterans United – they don't just process loans, they truly partner with you
My experience with Veterans United Home Loans was one of the greatest experiences I had due to the Loan officer I had. I would recommend Joel Deiber to anyone that is looking into buying a house with Veterans Untied. He was 100% supportive in every aspects of the process. Thank you so much Joel. You were the greatest.
All my veteran friends will know that this is the best platform to buy a home.
Jerry and his team were outstanding throughout the whole process. Highly recommend.
Was amazing, smooth, seamless and always available if any questions came up
