Made it easy for us to do. Always there for us with answers to our questions.
We had an amazing VU team. They made the first home buying experience pleasant and smooth. The "to-do lists" made you understand and see your progress throughout the whole process. Thank you VU team!
Mike Wilson is an Exceptional & Inspirational individual mixed with the perfect amount of Professionalism with an unmatched level of Perseverance & Deduction. Demonstrating that at the highest levels that even the Daunting challenge of Purchasing a home for the 1st time as well as a high profile level of detail required to obtain a VA home loan. I couldn’t think of, nor recommend to any other service members or individual another lender then Mike Wilson and his Team at Veterans United.Thank You again Mike, Kristen, Mary & Natalie for for not only the long hours and multiple phone calls but Everything!!!Sincerely,The Kelly Family!
Veterans United has the best team of specialists. I heard horror stories from other first time home buyers(Non-Veterans). However, my team at VU was amazing. Communication was always open & clear. Response time was almost instant, unless I sent a message after business hours I knew by morning I would see a response. Everything was seamless from beginning to closing. I loved the fact that I could upload my documents to the secure portal. That definitely made processing time much quicker. Much appreciation & many many thanks to Todd, Ben, and Alisca they were the best!
Veterans appraiser got Covid, rather than turn my appraisal in to be reassigned he waited two weeks. I could have lost the home. Sellers were not happy. Also i had a non refundable flight and lost $153 because we had to reschedule closing.
Great experience so far look forward to working with Veterans United now and in the future.
Veterans United online user experience is excellent. I could tell that a lot of care and time has been put into the interface, and there are a lot of great educational tools. This was especially helpful for me as a first time home buyer. I appreciate that everything is oriented to the VA loan. It made me confident that I was using a lender who was an expert at my type of loan. It is easy to complete to-do list items using the website, and I was able to keep up with the process despite my crazy work schedule. Overall, it was a great experience using Veterans United.Alex was confident and professional throughout the process. I have a bit of an unusual work history, as does my wife. Alex took a lot of time and care preparing our file and guided us every step of the way. He was always happy to answer questions, and I sure did ask a lot of questions as a first time home buyer. He never made me feel dumb, and was always helpful and responsive. He went the extra mile getting our townhome complex VA approved, which is a big extra step in the process. This not only helped me, but helps any future veterans who want to purchase in our complex. I felt confident knowing that he understood that process and would make it happen in time. He basically had to do everything himself, as I was often unavailable due to a wild work schedule. He coordinated with our realtor, and the two of them tag-teamed the whole process. It was great knowing I had him in my corner, and I didn't have to hover and make sure it was getting done. Alex is a total professional and knows what he is doing. I highly recommend Alex and his services. He seems like a great guy too! Thank you Alex, and I'll be back in touch for any future home purchases.Thank you Veterans United for a great first time home buying experience.
Great company and folks to work with. From the initial contact someone was always available to help. No questions went unanswered. We are Ivan and LEANN KINSEY from Fort Smith Arkansas and we highly recommend Veterans United Home Loans.
The team on Veterans United worked extremely hard and diligently to make sure that the entire process was streamlined and easy for me. I can not thank them enough for their professional handling of the process. If you are on the fence, choose Veterans United.
My loan agent Kyle has been exceptional and easy to work with. As a first time home buyer, there were alot of things I didn't know about the process, but he was there every step of the way to guide me and answer every question. He AND colleague Chris each even sent my wife and I a personal gift, both of which will be displayed in our great new home. 10/10. Thanks guys!
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My only negative (opportunity) item with VU was Taylor was never to be found. Kayla was amazing.
They were great!!
I am a repeat customer of VU. I have used VU for two home loans and three refinances. The process has been smooth every time.
