Megan’s work was asked several times to provide documents that they had already been provided. It was different people asking for the same thing which I think could’ve been resolved within VU rather than reaching out.
Zach and the entire VU Team are first class. Extremely professional, kind, friendly, knowledgeable, and feels like working with family. From start to finish, it was first-class service and a complete joy to work with.
We had a pretty bad experience working with Veterans United, specifically our loan coordinator- Cameron Baker. Our insurance agent and real estate agent said the same thing.
Phil was very nice and was good at responding to voicemails and emails, but Cameron was awful. He did not tell us things until the last minute and then would take a week to respond to emails. My wife said it was awful trying to communicate with him and my realtor said the same thing. Cameron did not order things that needed to be done, he thought he could wait until the last minute, and then when we or our agents had questions about what needed to be ordered, he would not answer. This was so so stressful. This was supposed to be a good experience as we are first time home buyers, but I hated it. It was so unnecessarily stressful.And apparently I am not the only one who thinks this. Along with my realtor and insurance agent, my best friend, a 100% disabled veteran, got screwed out of a house and job for both him and his wife because of Veterans United.We had high hopes with you, but they were shot down.
Response from Veterans United
Hi Austin,
First of all, I’m so sorry to hear about your experience. Buying your first home should be exciting, and it’s clear we didn’t provide the level of support and communication you deserved. It sounds like working with Cameron was especially challenging, and I understand how frustrating last-minute updates and long response times can be when you’re already juggling so much. I’m glad to hear that Phil was responsive, but I know that doesn’t make up for the stress you went through.
My team would really appreciate the chance to connect with you directly to learn more about what happened. Your feedback is important, and we want to make things right for you—and learn from this so we can do better for others, too. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime that works best for you.
Veteransunited CARES! They explained everything thoroughly, there were no surprises of what I was getting into; and all the financials were on point! They honored all VA policies and rates. There was full disclosure and NO unexpected (sneaky) costs. Complete transparency.
True friend to our Veterans. Francisco V. Hernandez, Desert Storm Veteran, Marine Corps.
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
Gwen and her team are amazing. Friendly, responsive, timely, dream team for sure! It's a pleasure working with them again and looking forward to working with each other in the future!
I want to give a big shout out to the whole team for being there for us 100% Thanks to all
Thank you, each and every one! Lindsay was an outstanding coordinator, she was quick to reply to my questions. The entire team was great overall and I have already and absolutely will continue to recommend Veterans United to my military brothers and sisters!
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Truth be told, Veteran United Home Loan process was stress-free and easy, thanks to the wonderful support they provided. Thank you.
Veterans United - I cannot recommend them enough. United is the key word - the team go above and beyond the call of duty to make the whole buying process as simple and stress free as possible - highly trustworthy and true Professionals. 100% recommend to all Veterans looking to purchase a home.
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Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.
Carrie was outstanding weather if texted her email or phone call walked me through my issue.
